Volunteer Manager

We are seeking a Volunteer Managerto join our corporate team supporting federal initiatives! This position is full-time and will be based out of New London, CT.


Responsibilities

• Serve as the vital link between the museum and the community, recruiting, coordinating, training, and retaining the volunteers and docents who support daily museum operations.
• Source diverse volunteer demographics, from students to retirees.
• Develop educational modules that train non-experts to interact with the public or assist with collections.
• Proficient in volunteer management tracking databases.
• Clear understanding of legal distinctions between volunteer and employee labor laws.
• Recruit volunteers for Government-approved roles such as gallery docents, museum ambassadors, educational assistants, and administrative support.
• Interview candidates and collect or submit required volunteer-vetting information in accordance with Government procedures.
• Train volunteers in the museum's history, mission, visitor services, and emergency safety protocols.
• Match volunteer skills and interests with museum operational needs.
• Manage volunteer shift calendars to ensure proper coverage during peak hours and events.
• Maintain accurate databases of volunteer hours and contributions.
• Act as the voice of the volunteers, integrating them into the broader staff culture.
• Organize annual volunteer appreciation events, luncheons, and milestone awards.
• Produce regular newsletters, web updates, and notifications keeping the volunteer network informed.

Requirements

• Education & Years of Experience - Bachelor's Degree in Human Resources, Social Sciences, Communications, or Museum Studies.

• 2 to 4 years in volunteer management, community outreach, or program coordination (preferably in a non-profit/cultural setting).
• Proficiency in Microsoft Office, event registration systems, and scheduling software.

• Comfort delivering presentations, leading large orientations, and representing the museum externally.
• Diplomatic interpersonal skills to manage diverse personalities and handle performance issues within a volunteer pool.
• Tailoring communication approaches across generational groups.
• Creating non-monetary incentives and appreciation events to drive volunteer retention.

Desired skills

• Certifications: Certified in Volunteer Administration (CVA) is highly desired.

ABOUT GEM

GEM Technologies, Inc. (GEM) is an award-winning federal contractor with more than 30 years of experience providing environmental, construction, facility management, and technical services to federal agencies, state and local governments, and commercial organizations. Founded in 1994 as a nuclear engineering firm to support federal operations in East Tennessee, GEM has since expanded into a nationwide, multi-disciplinary provider with over 270 employees and a diverse portfolio of contracts in the environmental, nuclear, and defense sectors. Some reasons to join GEM are:

• Our philosophy - We believe in the power of effective collaboration and recognize that good partnerships are the building blocks to success.
• Our relationships - Partnering with federal clients, we solve complex problems, exceed expectations, and advance critical missions.
• Our team - We are committed to managing a cohesive workforce and cultivating a supportive workplace for our employees on contracts and in-office.
• Our community involvement - Supporting our communities, we invest time and money in local schools and non-profit organizations.

COMPENSATION AND BENEFITS

GEM's offered compensation is dependent on candidates' education , qualifications , and relevant years of experience . To recruit and retain our exceptional staff, we offer the opportunity to elect benefit packages that best suit our employee's needs; this includes, but is not limited to, a competitive Salary, Medical, Dental and Vision Insurance (including HSA & PPO options), Paid Time Off (PTO), Paid Holidays, Life Insurance, and a matching 401(k) Retirement Plan.

Please Note: With the exception of mandated state requirements, GEM does not publish salary information on external job boards; as such, most ranges listed are estimates made by vendors and not actual salary ranges.

EQUAL OPPORTUNITY EMPLOYER

GEM Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.