Operations Analyst

Operations AnalystThe position serves as a subject-matter expert for Medical Bill Review (MBR) operations, providing advanced production support, driving process improvements, and coordinating cross-functional issue resolution and project execution. Core responsibilities include:MBR Production Support & Issue ResolutionServe as the primary escalation point for complex MBR issues that cannot be resolved by Operations Technician/Level 1 support, vendors, or related internal teams (Clinical Validation, Negotiations, OU adjusters, mailroom).Diagnose operational and adjudication issues by applying deep MBR process knowledge and collaborating with vendors and internal partners to resolve root causes.Provide backup Level 1 support, including bill-level troubleshooting, Jira ticket creation/maintenance, report distribution, and vendor communications.Maintain timely, clear communication with Operating Units, providers, and stakeholders regarding issue status, outcomes, and required actions.Operational Analysis, Monitoring & Continuous ImprovementMonitor business dashboards and vendor reports daily to identify and escalate adverse bill TAT trends, identify likely root cause owners, and track resolution progress.Recommend workflow enhancements, rule updates, and process changes to improve MBR accuracy, efficiency, and throughput.Document trends, issues, and resolutions to support auditability and continuous operational improvement.Cross-Functional CollaborationWork closely with BMMS IT, BAMTECH, BTS, Finance, Data Reporting, and MBR vendors to coordinate root cause investigations, technical fixes, and operational adjustments.Support Operating Unit staff by analyzing medical bill issues, guiding next steps, and ensuring a consistent, professional experience.Build and maintain strong relationships with internal teams, external vendors, clients, and medical providers.Project LeadershipServe as the lead business resource for regulatory audit responses, coordinating data gathering, vendor input, and documentation review prior to submission.Lead reconsideration projects, including impact analysis, bill resubmission coordination, and monitoring outcomes.Partner with Business Analysts on MBR-related initiatives such as API implementations, vendor transitions, mailroom integrations, and payment process enhancements.Professional Standards & AdministrationManage assignments in alignment with standard operating procedures, meeting requirements, and departmental expectations.Maintain issue tracking and ensure timely escalation of complex matters.Demonstrate professionalism, tact, and discretion in all interactions, contributing positively to department morale and organizational reputation.QualificationsMBR business process SME including experience with MBR E2E process from a business/operations perspective; firm understanding of integrated services and workflows including FS/UCR, Nurse and code review, PPO, negotiations, adjustor bill adjudication; workers compensation regulatory environment experience/understanding;Demonstrated application of successful critical thinking and complex problem solving skills;Experience in a role requiring deep understanding of and experience working with MBR and integrated services technology – not at a developer level – but from a business analyst perspective;Experience gathering business requirements and clearly documenting complex scenarios and use cases to communicate MBR issues accurately for resolution;Communication experience with varied audiences including leadership and peers in business/operational & technology roles;Client-facing acumenTeam-playerExperience with Atlassian/JIRA/SQL5 years in a multi-faceted workers compensation MBR role demonstrating increasing responsibility with required skills outlined above within that time or 3 years in an MBR role + 2 years in position with similar responsibilities.Additional Company DetailsThe company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Additional RequirementsDomestic U.S. travel required (up to 5% of time)Sponsorship DetailsSponsorship not Offered for this Role