Medical Customer Care Coordinator HYBRID

Job Description

Job Description

Overview

Join a Leader in Home Healthcare

At Rotech Healthcare Inc ., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Responsibilities

Job Summary

We are seeking a dedicated Customer Care Coordinator to join our team. This position receives inbound calls in call center and enters information into computer for customer service. In the State of NY this position pays between $17/hr - $22/hr depending on related experience

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Answers telephone inquiries promptly and is responsible for intake of orders
• Collects co-pays and coinsurances for services rendered
• Determine the best method for providing service while evaluating reimbursement and cost impact to the company
• Educates customers on product availability
• Ensure compassionate and positive interactions with customers, caregivers, referral sources and payers
• Make decisions based on customer need, vendor pricing and third party reimbursement possibilities
• Open new customer computer accounts, enter and confirm work orders and monitor accounts for accuracy and completion
• Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action to ensure best service is provided
• Respond quickly and professionally to customer inquiries (patients and referral sources), both in the store and on the phone, with regard to appropriateness, availability, and coverage guidelines of equipment/supplies
• Suggests new or additional products or services relative to the customers diagnosis
• Performs other duties as assigned

Qualifications

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen ( when applicable for the position )
• Compliance with healthcare facility credentialing process ( when applicable for the position )
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• One year of related work experience, preferred

• Bi-Lingual, preferred

• AS400 experience, preferred

Skills and Competencies

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Physical Demands

• Lift and carry office equipment at times around the office
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet