Call Center Supervisor
$70k - $90kHunter Recruitment Advisors (HRA)
Job Description Come work for a locally & independently owned & operated, trusted leader in the construction industry! We're in the heart of Long Island, New York, looking for a bright, ambitious, and experienced management professional to take our contact center of dispatchers to the next level. This Call Center Supervisor will work to build, lead, and optimize our customer contact center operations. Base pay range : $70,000.00/yr - $90,000.00/yr Requirements 5 or more years of experience managing & developing a contact center team of Customer Service Representatives or Dispatchers for the construction industry. Familiarity with Service Titan software or any other relevant CRM/industry-specific software (managing workflows, tracking KPIs, and optimizing scheduling) Strong work ethic & high degree of integrity. Attentive to KPIs, metrics, and employee goals to help coach & develop a team Committed to delivering exceptional customer service. Experience handling customer service disputes and complaints professionally. Experience in handling multiple lead sources and tracking performance. Skilled in hiring, developing, and retaining top talent to maintain a high-performing team. Ability to analyze trends, implement solutions, and maximize efficiency. Key Responsibilities Manage, coach, & lead our diverse group of dispatchers to exceed their KPIs and goals for booking customer appointments & capturing sales. Track & oversee all KPIs and metrics and adjust as necessary. Stay on top of all booked customer appointments, ensuring that technicians are dispatched appropriately & have all pertinent customer information. Responsible for conducting weekly performance reviews and providing each employee with appropriate targets for growth & development. Develop & implement team training sessions Involved with lead aggregators to optimize conversions and track ROI. When needed, hire, train, and retain top-performing contact center & dispatch professionals. Take on any escalated customer disputes with urgency and professionalism Benefits Competitive Pay + Bonuses ($75-95K/year base salary, DOE) Medical Insurance, Life Insurance, 401(K) plan, Paid Time Off (Sick, Vacation, Personal), + Paid Holidays! Access to world-class trades training & personal development & growth! We work with top-tier tools & technologies in our industry! We are an equal opportunity employer. #J-18808-Ljbffr
$73k - $85k
...Suffolk County Water Authority is seeking a Customer Service Supervisor to work in conjunction with the management team in producing... ...include but are not limited to the following : Assist Call Center management by monitoring work and call queues, work orders,...SuggestedFull timeMonday to FridayWeekend workAfternoon shiftSuffolk County Water Authority
Hauppauge, NY4 days ago- ...Under general supervision, the Call Center Manager acts as supervision for all call center employees, and provides customer service for incoming calls from patients to schedule or cancel appointments during high call volume. In addition to performing the functions of a...SuggestedWork at officeFlexible hours
Long Island Select Healthcare Inc
Hauppauge, NY3 days ago - Long Island Select Healthcare, Inc. is seeking a Call Center Manager to supervise employees and manage customer service operations for incoming calls. The successful candidate will oversee training, resolve escalated complaints, and manage scheduling conflicts. With a minimum...Suggested
$65k - $80k
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Hauppauge, NY5 days ago- ...waiting period may apply Our Workplace Culture: Detail-Oriented: Focused on quality and precision Outcome-Driven: High-performance and results-focused People-Centered: Supportive and fairness-driven Team-Oriented: Collaborative and cooperative environment #J-18808-Ljbffr...SuggestedFull timeWork at officeRemote work
Spine Medicine and Surgery of Long Island
Central Islip, NY2 days ago $100k - $120k
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Smithtown, NY1 day ago$100k
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Hauppauge, NY2 days ago $60k
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Spine Medicine and Surgery of Long Island
Central Islip, NY2 days ago $70k - $80k
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Islandia, NY2 days ago$75k
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Islandia, NY4 days ago$70k - $90k
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Bohemia, NY2 days ago$16 - $35 per hour
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Central Islip, NY3 days ago$70k
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$56.87k
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Central Islip, NY4 days ago$26.44 - $28.85 per hour
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IVIONICS
Hauppauge, NY3 days ago $17 - $18 per hour
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