Regional Operations Director, 2 Hour Learning - $200,000/year USD

You can walk into a building and immediately identify what's wrong — the ceiling tile that’s come loose but hasn’t been reported, the HVAC return that’s been making noise for days, the landscaping contractor who completed half the scope and submitted a full invoice. You don’t wait for feedback from a parent. You fix it before anyone realizes there was a problem. That ability defines this role. 2 Hour Learning runs high‑end K–12 campuses where parents pay for an experience that is secure, reliable, and visitor‑ready every day — not only when dignitaries arrive. You will be accountable for maintaining that expectation across the Northwest: anchored in the San‑Francisco Bay Area, with consistent travel to locations in CA, WA, NV, UT, OR, and ID. Your execution determines whether a campus sustains its premium character or quietly deteriorates between leadership inspections. Year one emphasizes establishing standards and overhauling vendor relationships — defining what “operational readiness” means, building a rigorous audit schedule, terminating underperforming contractors, and coaching Campus Coordinators and Site Specialists into a disciplined operating rhythm. As your territory grows and your systems mature, the role transitions into sustained regional oversight: you become the operational authority the organization turns to when launching a new site, managing a crisis, or revising a core standard. This is not a remote position. If you prefer to lead through dashboards, this role is not suitable. If you want full accountability for the daily premium experience across 25+ schools — and the decision rights to deliver it — continue reading. What You Will Be Doing Running scheduled on‑site inspections at Northwest campuses using documented criteria for cleanliness, HVAC performance, safety protocols, security systems, signage, grounds maintenance, furniture condition, and visitor readiness — and ensuring findings result in confirmed corrective action. Managing facilities incidents and urgent issues, coordinating contractor response, and closing work orders only after verifying resolution (urgent within 24 hours, standard within one week). Overseeing local contractor performance against service level agreements, terminating vendors who consistently underdeliver, renegotiating contract terms, and conducting direct accountability discussions regarding quality and pricing. Implementing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure each location executes consistent processes instead of improvising solutions. Executing significant campus improvement projects (HVAC system upgrades, interior design updates, landscaping renovations, AV and network installations) on time and within budget, with minimal impact on students. Documenting enterprise‑wide operational standards and AI‑powered procurement workflows (leveraging ticketing platforms, IoT and predictive maintenance tools, and centralized sourcing systems) to ensure uniform campus launch and operations. Delivering concise weekly written updates covering regional quality metrics, vendor performance, escalated issues, and capital expenditure variance. What You Won’t Be Doing Operating remotely from a dashboard — the position demands regular on‑site presence at the Bay Area campus and 30–50% travel to regional facilities in CA, WA, NV, UT, OR, and ID. Designing campuses from the ground up or leading new construction projects — capital development is handled by a separate function. Establishing enterprise procurement policy without field validation — your standards must be grounded in direct site observation. Working within clean organizational charts with formal authority over every individual whose output affects your results — you will secure accountability through documentation, written follow‑through, and refusal to tolerate ambiguous contractor commitments. Treating “visitor‑ready only during executive visits” as acceptable — chronic problems are investigated for root cause, not simply re‑reported. Defaulting to reactive crisis management — the audit schedule and predictive maintenance systems are designed to surface failures before they generate complaints. Regional Operations Director Key Responsibilities Ensure every campus in the Northwest region remains safe, premium‑quality, and visitor‑ready at all times. Basic Requirements Located in the San Francisco Bay Area (strongly preferred) — or elsewhere within the Northwest region: CA, WA, NV, UT, OR, or ID — prepared to work primarily from the Bay Area campus with 30–50% regional travel. Authorized to work in the United States without requiring visa sponsorship. 5+ years managing multi‑site facilities, regional operations, hospitality operations, retail operations, or school operations. Demonstrated success holding vendor‑managed services accountable for quality, cost control, and SLA compliance across multiple sites. Hands‑on experience resolving urgent facilities problems (safety hazards, HVAC failures, security breaches, cleanliness lapses) with measurable impact on customer experience. Consistent written operational discipline: issue tracking logs, escalation documentation, vendor correspondence, weekly regional quality summaries. Verified experience using modern operations platforms (ticketing systems, IoT and predictive maintenance tools, AI‑enabled procurement or planning systems). Nice‑to‑have Requirements Regional operations leadership in premium hospitality, high‑end retail, private K–12 education, or healthcare networks serving demanding clientele. Experience building or rehabilitating a regional operations framework where the previous model depended on individual heroics instead of standardized processes. Proven ability to terminate underperforming contractors and develop a reliable local vendor network. Experience leading capital improvement initiatives (HVAC replacements, AV and network upgrades, landscaping overhauls, interior renovations) in active, customer‑facing facilities. Familiarity operating in an AI‑driven environment where playbooks, dashboards, and predictive tools handle routine tasks so staff can concentrate on decision‑making. About 2 Hour Learning Education is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one‑size‑fits‑all model and replacing it with AI‑driven personalized learning that helps kids master academics in just two hours a day. With students consistently ranking in the top 1‑2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible. At 2 Hour Learning, it’s talent and performance that matter. They offer a dynamic, on‑campus and remote‑friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system. 2 Hour Learning is reprogramming learning for the AI era. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic. Crossover Job Code: LJ‑5820‑US‑SanFranc‑RegionalOperat.003 #J-18808-Ljbffr Crossover