Associate Product Manager

Job Description

Job Description

Organizational Summary
Lantronix Inc. is a global leader in Edge AI and Industrial IoT solutions, delivering intelligent computing, secure connectivity, and remote management for mission-critical applications across defense, industrial, and enterprise environments. Our expanding platform—spanning embedded compute, AI-enabled networking, PoE infrastructure, and edge software—enables real-time data processing and autonomous decision-making at the network edge. We power next-generation applications including robotics, smart cities, intelligent security, and NDAA-compliant unmanned systems.

Job Summary

Lantronix is hiring an Associate Product Manager focused on Product Operations and Enablement for our Out-of-Band (OOB) product portfolio. This role is designed for an early-career product manager or a high-performing technical, operations, enablement, or customer-facing professional who wants a clear path into Product Management.

You will keep product execution moving day to day. You will track cross-functional work, run a clean intake process for customer requests, create documentation that customers and internal teams trust, and build enablement that helps Sales teams succeed.

This role is in-office in Minneapolis by design to enable coordination across Product Management, Operations, and Sales teams. You will have regular face-to-face interaction with Product Managers across multiple Business Units, Sales leadership, and Production teams.

What you will gain

• Direct mentorship and daily partnership with the Director of Product Strategy.
• High visibility across Product, Engineering, Support, Sales, Marketing, and Operations.
• Real ownership of outcomes that deliver value to customers and revenue to the business.
• Exposure to the full product lifecycle, from market need to product launch through End of Life.

Clear growth path into larger product management responsibilities.

Job Responsibilities:

1) Product execution tracking and release readiness

• Maintain current, trusted tracking for roadmap items, releases, dependencies, risks, and action items.
• Run recurring check-ins, including agendas, notes, and follow-up actions that drive closure.
• Coordinate release of readiness inputs across Engineering, Support, and Sales, including go/no-go signals.

2) Documentation and knowledge base quality

• Coordinate with technical writers to audit and update customer-facing and internal documentation, including how-to guides, FAQs, configuration notes, and release notes.
• Keep product knowledge organized and searchable so teams and customers can self-serve.
• Turn recurring questions into durable documentation and enablement of assets.

3) Sales enablement and training

• Build and refresh enablement material such as battlecards, FAQs, demo scripts, and quick start guides.
• Support training delivery through short modules, live sessions, and knowledge checks.
• Partner with Sales and field teams to improve portfolio clarity and product adoption.

4) Customer and Sales intake and triage

• Acknowledge of inbound requests, collect missing information, and route to the responsible owner.
• Capture strong problem statements and successful outcomes using a jobs-to-be-done lens.

Maintain a request backlog with customer context, urgency, impact, business value, and next steps

• Close the loop with Sales and customer-facing teams so requests do not disappear or go unanswered.

5) Technical content and social engagement support

• Work with Marketing to publish technically credible content that promotes product and supports goals.
• Create a content pipeline and produce social media assets for posting across multiple channels.
• Track basic performance signals of product messaging to learn what resonates and what to adjust.

6) AI-assisted workflows

• Use AI tools to draft, edit, summarize, and synthesize information faster, while improving quality
• Follow data handling guidance and protect confidential and customer information

Day in the life

You might start by reviewing open Sales and customer requests, then join a quick cross-functional status review to clear blockers. Later you draft a short “how to” guide or an internal FAQ based on the week’s recurring questions. You may meet with Sales team to align enablement needs, then check in with production stakeholders on readiness, timing, or field feedback. You end the day by updating tracking, sending crisp follow-ups, and queuing the next enablement or social content item.

What success looks like (first 90 days)

• Stakeholders trust your tracking because it is current, clear, and action-oriented.
• Sales and customer questions are routed and resolved with visible ownership and closure.
• Core docs and enablement assets are refreshed, easy to find, and aligned to real workflows.
• A repeatable intake and readiness workflow is in place and reduces noise for the team.
• Content support is consistent and technically credible.

What you will learn

• IT Infrastructure management use cases, customer workflows, and value drivers.
• Practical networking and device access concepts that matter in production environments.
• How market signals become product decisions, backlog items, and shipped releases.
• How to build documentation and enablement that drives real adoption.

How to apply AI tools responsibly to increase output without lowering quality

Qualifications, Skills and Experience:

Required

• Experience that demonstrates cross-functional execution and follow-through (Product, Program/Project Management, Support, Sales Engineering, Customer Success, Enablement, Technical Writing, or Operations).
• Strong writing skills. You can produce clear, structured documentation and training materials for technical audiences.
• Strong organization. You can manage multiple workstreams, deadlines, and stakeholders without dropping details.

The starting salary for this position is $80,000 USD and may increase based on relevant experience and qualifications.