IT Support Specialist II

About the Role We are looking for an IT Support Specialist to join our team! The IT Support Specialist is the first line of contact for Prenuvo employees seeking technical support; ensuring that all employees are able to work effectively with minimal downtime. The ideal candidate will be comfortable with a variety of tasks including hardware, software and cloud troubleshooting, and brings a scripting and automation mindset to recurring work. Hybrid On‑Site Requirements This is a hybrid role expected to be on site at our Vancouver office location, at least 3 days a week, with additional on‑site presence as needed. Candidates must live within a commuting distance to the Vancouver office location. Visa & Work Authorization This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future). What You'll Do Deliver internal technical assistance for Prenuvo's end‑user and server hardware, as well as enterprise cloud‑based platforms and applications such as Okta, Atlassian, Slack, and Google Workspace Install, configure, maintain and support computer systems, servers, and network equipment at clinic sites Collaborate with team members and cross‑functional stakeholders to identify and resolve complex technical issues Maintain and update documentation related to IT infrastructure and support Administer and maintain a mixed fleet of Windows and Mac devices using mobile device management (MDM) platforms Build scripts and automated workflows to streamline repetitive support and provisioning tasks, reduce toil, and improve consistency of support Uphold and reinforce Prenuvo's cybersecurity policies to help ensure systems are configured following best security practices What You'll Bring At least 3 years of experience in an IT service delivery environment Strong technical skills in computer hardware, software, networking, and operating systems Experience supporting both Windows Client OS and Mac OS in an enterprise environment. Possess an automation‑first mindset with a proven ability to develop, troubleshoot, and support production scripts to eliminate manual tasks Strong understanding of an ITSM framework (e.g. ITIL) and a track record of contributing to ITSM workflow and tooling improvements Security‑minded approach to daily work, applying industry best practices and continually seeking better ways to strengthen system security and protect customer privacy. Excellent Personal Organization & Time Management – You're able to maximize efficiency in user support and team interactions; meet deadlines, commitments, and project requirements with thorough attention to detail Problem‑solving skills – You're able to think creatively to find solutions to complex technical problems Flexibility – You're able to adapt to changing priorities and willing to take on new responsibilities as needed Strong Communication Skills – You're able to communicate technical concepts to non‑technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations Nice to Have Expertise in enterprise Identity Management, including advanced IdP configuration, user lifecycle management, and experience navigating the challenges of cross‑platform identity migrations Cisco Meraki networking experience sufficient to remotely troubleshoot connectivity and equipment issues, coordinate technician visits with on‑site staff, and contribute to network planning, procurement, configuration, and installation at new facilities What We Offer An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole‑body scans to each team member Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions. The base salary for this role ranges from $75,000-$85,000 n local currency, depending upon experience and geographic location We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. #J-18808-Ljbffr Prenuvo