IT Support Specialist - Level 2 (Portland, OR)
Ports North
IT Support Specialist - Level 2 Position Summary: The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The Level 2 Specialist serves as a key escalation point between Level 1 support and senior technical staff or system administrators. Key Responsibilities: Provide second-level technical support for hardware, software, and networking issues. Troubleshoot and resolve complex issues related to operating systems, application software, and network connectivity. Assist in maintaining IT documentation, including troubleshooting procedures, installation instructions, and user guides. Collaborate with IT team members to improve processes and enhance overall service quality. Assist with network troubleshooting, VPN support, and Wi‑Fi connectivity issues. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications. Document resolutions and contribute to the internal knowledge base. Provide guidance and mentorship to Level 1 and Help Desk teams. Stay updated with emerging technologies and advancements in IT support. Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred. Experience: Minimum of 3 years of experience in IT support or a related technical role. Skills: Strong knowledge of Microsoft 365 Suite and Azure Services. Proficiency in Entra administration and troubleshooting. Experience with AWS cloud services, Identity Management, and Firewalls. Knowledge in network infrastructure (HP/Aruba, Cisco, SonicWall, Unifi). Excellent problem-solving and communication skills. Ability to work independently and in a team-oriented environment. Preferred Qualifications: IT certifications (e.g., CompTIA Security+ and Network+, Firewall Certifications, Microsoft Certified, CCNA, AWS Certified, SonicWALL Network Security Administrator, Jamf). Proficient with remote support tools and systems. Key Performance Indicators for Role: Average Resolution Time Average time taken to resolve support tickets Cross-Functional Collaboration Participation in cross-team meetings, design sessions, or integration efforts User Satisfaction Score (CSAT) Measured via post-resolution surveys Mentorship & Knowledge Sharing Contributions to onboarding, documentation, or internal training About Korn Ferry Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at #J-18808-Ljbffr Ports North
$85k - $125k
...a confidential search for an experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for... ...resolutions, and system updates. Qualifications 2+ years of IT helpdesk or technical...SuggestedWork at officeRemote work$97.88k - $163.13k
Salesforce CPQ Consultant - Deloitte, Portland, OR Our Deloitte Customer team empowers organizations... ...mapping), testing, training, defining support procedures, leading work streams and... ...experience, certifications, and business needs. It has not been adjusted for geographical...SuggestedVisa sponsorship$45 - $55 per hour
IT Managed Services Delivery Manager Location: Portland, OR Client Industry: IT Managed Services Provider (MSP) Compensation: $45-55... ...Delivery Manager to guide a team of Level 1/2 Engineers, ensuring high-quality technical support, continuous learning and effective issue...Level 2Permanent employmentInterim role$75k - $95k
...on capturing civilizational levels of ultra-low-cost renewable... ...corporation headquartered in Portland, Oregon, and backed by leading... ...Job We’re looking for an IT Support Specialist to join our IT team to provide... .... What We’re Looking For 2+ years of experience in technical...SuggestedFull timeWork at officeImmediate startRelocation packageFlexible hours$75k - $95k
Panthalassa, a renewable energy company in Portland, Oregon, seeks an IT Support Specialist. The role involves providing end-user tech support across various systems... ...documenting processes. Ideal candidates should have 2+ years in technical support, strong troubleshooting...Suggested- A community college in Oregon seeks a Technology Support Specialist to deliver remote computer support across the college. This full-time position... ...and comprehensive benefits, including tuition waivers and paid leave, are offered. #J-18808-Ljbffr Portland Community CollegeRemote jobFull time
- ...Division job at PMT Corporation. Portland, OR. Find Fulfillment in Work... ...potential! We seek an entry‑level (2-3 years’ experience)... ...territories Act as a product support consultant to surgeons and operating... ...of becoming a Product Specialist within 18‑24 month period....Level 2Base plus commissionWork at officeNight shift
- ...POSITION SUMMARY This position provides technical support and manages the lifecycle of IT equipment, user access, and endpoint systems across the... ...the employee is occasionally exposed to moderate noise levels typical of an office environment. This job description...Work at officeRemote work
- Position: IT Support Specialist Company Overview Arena Staffing is a leading provider of staffing and workforce solutions for companies of all... ...Science, Information Technology, or related field Minimum of 2 years of experience in IT support or a similar role Strong...Full timeContract workWork at office
- A leading IT staffing company in Portland is seeking a Desktop Support Representative for onsite support. The ideal candidate will have strong deskside support experience, particularly with Dell hardware, and possess troubleshooting skills in corporate environments. This...
- Axiom Technologies is seeking an IT support professional for on-site assistance in Portland, Oregon. This part-time role includes providing technical support, monitoring queues, and maintaining communication between IT and users. The ideal candidate will have 3+ years...Part timeFor contractorsWork at officeImmediate startFlexible hours
- Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit... ...delivery. Job Details Location: Portland, Oregon, USA Contract Type: Independent... ...Provide first- and second-level technical support, triage tickets, and...Contract workPart timeFor contractorsWork at officeImmediate startFlexible hours
$20 - $25 per hour
Scion Staffing is seeking a Desktop Support Specialist for a contract position based onsite in Portland, OR. This role involves providing technical assistance in maintaining computer systems and troubleshooting issues to ensure employees’ efficiency. The ideal candidate...Contract work- ...after-hours work required to support critical projects or address... ...hydraulic modeling. The Portland Water Bureau (PWB) serves almost... ...Operator Certification - Level I within 2 years of appointment. Ability... ...Tester and Cross Connection Specialist certifications within 1 year...Level 2Full timeCasual workWork at officeLocal areaMonday to FridayDay shift
$80k - $95k
...Revenue Systems Administrator - Portland Metro Department: Revenue Operations Employment Type: Full Time Location: Location... ...partner to our Sales, Marketing, and Customer Success teams, supporting day-to-day system configuration, workflow automation,...Full timeLocal areaRemote workMonday to Friday$20 per hour
...Information Technology (IT) Device Specialist The Immigrant and Refugee Community... ...the broader community in Portland, Oregon. Our mission is to... ...the general nature and level of work being performed in this... ...quality technology solutions that support the organization's mission,...Hourly payTemporary workWork experience placementImmediate startFlexible hours- A leading IT solution provider is seeking a Level 2 Help Desk Support Analyst in Portland, OR. This role involves providing advanced technical support, solving complex issues, and collaborating with global IT teams. Candidates should have 3-5 years of experience in IT support...Level 2
- A leading engineering firm is seeking an entry-level Staff Geotechnical Engineer 2 in Portland, OR. The role involves performing geotechnical calculations, field exploration, and report writing, providing an opportunity to work on impactful projects in the built and natural...Level 2
- Arena Staffing is seeking an experienced IT Support Specialist in Portland, OR. This full-time role involves providing technical support to employees and... ...should have a Bachelor's degree in IT and at least 2 years of experience in a support role. We offer competitive...Full time
$20 - $25 per hour
...search for an experienced Desktop Support Specialist for our client, a fully accredited... ...contract position based onsite in Portland, OR. Position Overview We are seeking... ...efficiently. Perks Be the go‑to IT resource supporting all levels of the business, including leadership...Hourly payContract workWork at office- ...Overview Join AZAD Technology Partners as a Network Administrator and support the Network Administration organization, within the Infrastructure Services organization at the facility's Headquarters in Portland, OR, Vancouver, WA or field locations. This position will provide...Local areaRemote work
- A leading IT support company is seeking a Help Desk Specialist in Portland, Oregon. This role involves providing top-level customer IT support, both remotely and on-site. Responsibilities include troubleshooting and resolving customer inquiries, imaging laptops and desktops...Remote jobWork at office
- Desktop Support Engineer (Dispatch/On-call) Job Role: The Desktop Support... ...providing first and second-level technical support while also... ...strong communication between IT and users. Key Responsibilities... ...Engineering team in our Portland, OR office. From complicated industrial...Work at office
$55k - $65k
...Care and Wellness. A Winning Culture: Supportive Teammates, Transparent Leadership, and Non... ...seeking an innovative and experienced IT Support professional who is self-motivated... ...clinics, or user workstations within the Portland-Vancouver area is required Schedule is...Full timeWork at officeLocal areaRemote workWork from homeWeekend workWeekday work$25 - $30 per hour
...Desk Analyst L2 Location: Portland, OR, United States Salary Range... ...: When it comes to IT solution providers, there are... ...utilizing the highest certification levels from key partners, including... ...AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a...Level 2Remote work$18 - $21 per hour
...Description Job Description Entry-Level Field Network Technician Portland, OR Area | Full-Time | Field-Based |... ...to join our service team supporting the Portland, OR area. This is a field... ...certification Experience working alongside IT professionals What We Offer ~...Hourly payFull timeWork at office$23 - $25 per hour
...Direct Support Professional (DSP) - Part-Time | Behavioral Support | Lake Oswego, OR About Empowered Services Empowered Services is an Oregon-based, one-on-one home care agency providing Direct Support Professional (DSP) services, caregiver support, and Activities...Hourly payFull timePart timeShift work- ...3 Job Type Contract Language Skills English Location Portland, OR Industry Technology City Portland State/Province Oregon... ...outdated protocols and configurations that were necessary to support legacy systems and business processes, which have since been...Contract work
- ...Role: Sr. Network Administrator Location: 100% onsite in Portland Oregon or Seattle, Washington Duration: CTH Here are... ...key requirements for the role: ~3 5+ years of experience supporting core and edge networking technologies ~ Experience...
- ...IT Network Specialist Gulfstream Staffing has partnered with an Oregon-based IT Consulting Firm... ...looking for a proficient builder —a high-level IT professional who doesn't just follow... ...decommissioning. Business Operations Support: Conduct research for new client...Full timePart timeLocal areaImmediate start
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