Information Technology (IT) Device Specialist

Information Technology (IT) Device Specialist

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential.

Position: IT Device Specialist

Job Class/Grade: Assistant/Grade 9

Wage: $20 per hour

Locations: IRCO Main Office, 10301 NE Glisan St Portland OR 97220, Hybrid schedule

Program(s): Information Technology

Sector/Division: Information Technology & Information Systems / Administration

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Department Summary

The IRCO IT/IS Department delivers secure, reliable, and high-quality technology solutions that support the organization's mission, vision, and values. The department encompasses Information Technology (IT) services—including end-user computing, phones and mobile devices, print and imaging, Microsoft applications, servers, networks, and cybersecurity—as well as Information Systems (IS), which include case management databases, business process automation, cloud-based application automation, and knowledge management. Together, IT and IS create a unified approach that integrates computing, data, and technical expertise to effectively support IRCO.

Position Summary

The IT Device Specialist position provides technical support for IRCO staff in IT devices which are phones, computers, and IT accessories such as printers and monitors. As a part of the IT team at IRCO, this position requires a range of responsibilities from Microsoft Device management for onboarding and offboarding. The primary role is configuring/managing computers and supporting computing infrastructure. Technical problem solving and hardware knowledge is needed.

Essential Functions

• Configure and prepare new devices (computers and phones) for deployment.
• Manage and enter data into the IRCO IT Inventory Database and other IT databases.
• Handle Equipment Deployment coverage when other IT staff are unable to address device deployment.
• Prepare and disposition devices are no longer deployable to employees for e-recycling or donation.
• Procure IT equipment requested by program managers for employees -- ordering, submitting purchases for approval, ensuring shipments arrive at IRCO Main.
• Reset & Refurbish employee-returned used laptops for re-deployment.
• Identify, troubleshoot, and resolve hardware, software, and network related problems.
• Identify, document do the improvement projects for IT, particularly device related business processes
• Orders IT items including accessories from Amazon and makes sure that approval happens.

Secondary Functions

• Complete Helpdesk Tickets regarding urgent requests by on-site employees
• Provide IT training to IRCO users for Microsoft Office applications and use of the computers if needed

Requirements

Education & Experience

• Basic Knowledge of Computer Hardware, Servers, Networking (VPN, Firewall)
• Knowledge of configuring Device OS/Applications/ management software
• Knowledge and experience in working in MS-Office Environment
• Technical problem solving and debugging skills with IT equipment and applications
• Knowledge of how to manage IT accounts and applications and network
• Working experience with Cloud service providers such as Microsoft Azure is preferred

Physical, Mental, & Environmental Requirements

• Hybrid or Office setting job
• Physical: Requires some physical efforts or manual labor such as lifting, carrying or constant movement. Positions with regular responsibility for driving are to be placed at lease at this level
• Mental: There is minimal variation in tasks. The job holder is free to determine in which order tasks are completed, but cannot choose not to complete a task
• Environment: This level has a work environment that is well protected, with virtually no hazards or obstacles. There is very little element of personal risk or hazard. Job conditions are stable, usually well managed and very comfortable
• Schedule: The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5%, immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance
• Flexible spending accounts

Required Engagement

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO's mission, vision, and values-based initiatives.

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.
3. For questions about this position, please email View email address on click.appcast.io

Please note that physical applications are accessible from IRCO's main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application.

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.