Customer Service Specialist

Job Description

Job Description

Customer Service Specialist / Centralized Patient Scheduler (Contract-to-Hire)

Location: Costa Mesa, CA
Employment Type: Contract-to-Hire
Schedule: Monday–Friday

Seeking a Customer Service Specialist / Centralized Patient Scheduler to join their our on a 6-month contract-to-hire basis. This position is based onsite at the Hoag Business Center and is ideal for candidates with strong medical scheduling experience, especially within radiology and diagnostic imaging services.

Responsibilities

• Answer inbound calls from patients, providers, and members
• Schedule patient appointments for diagnostic imaging services
• Coordinate radiology and diagnostic testing appointments including:
• • Mammograms
  • DEXA scans
  • X-rays
  • Ultrasounds
  • CT scans
  • MRI
  • Nuclear Medicine
• Verify patient insurance coverage and eligibility
• Conduct pre-certification and authorization processes as needed
• Triage calls and provide excellent customer support
• Utilize technology and patient data systems to ensure a smooth patient experience
• Serve as a liaison between patients, providers, and internal departments

Required Qualifications

• 2+ years of direct radiology diagnostic testing scheduling experience
• Experience scheduling imaging appointments in a healthcare setting
• Knowledge of health insurance verification processes
• Strong customer service and communication skills
• High School Diploma or equivalent

Preferred Qualifications

• Epic EMR experience
• Previous experience in a hospital or large healthcare organization