Bilingual (English/Spanish) Personal Injury Reductions / Closing Specialist

Bilingual (English/Spanish) Personal Injury Reductions / Closing Specialist Full-time Compensation: USD 21 - USD 28 - hourly Company Description The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients. We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community. Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results. Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas. Job Description This is a full-time position on-site Monday - Friday at our office in Miami Lakes, FL. The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities encompass initiating courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process, and meticulously logging phone calls, case statuses, and documents into the online document management software. The Specialist ensures the efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list. Other tasks include confirming balances due on medical accounts, negotiating bills with providers, sending out reductions promptly, and maintaining regular client contact, addressing queries every two weeks. The Reductions Specialist conducts case reviews and personal audits for productivity, while also developing and monitoring weekly projection reports. Additional responsibilities may include: Answer, screen, and route incoming calls to the appropriate team member Take and relay messages or transfer calls to voicemail when staff are unavailable Log phone calls and upload documents into the online document management system Provide clerical support to office staff, including faxing, copying, and file organization Maintain regular communication with clients and respond to questions Obtain insurance coverage information in a timely manner Follow up on medical treatment and confirm continuity of care Request and obtain medical records and billing statements from providers Communicate with insurance companies regarding treatment status and update adjuster information in the system Perform additional administrative and case-related duties as assigned Qualifications Minimum 1 year of experience as a Reductions Specialist, Closing Specialist, or in a similar reductions/settlement support role within a Plaintiff Personal Injury law firm (required) Fluent in both English and Spanish (spoken and written) Strong understanding of medical liens, provider balance negotiations, reductions, settlement disbursements, and case closing processes Experience communicating with medical providers, clients, insurance companies, and lienholders Experience obtaining, reviewing, and organizing medical records, billing statements, and settlement-related documentation Strong written and verbal communication skills Resourceful and proactive in resolving issues and negotiating balances Self-motivated with the ability to manage multiple priorities and deadlines Strong attention to detail and ability to maintain accurate case documentationAbility to work independently with minimal supervision Proficiency in Litify (Salesforce) or similar legal case management software preferred Willingness to work overtime as needed Ability to work onsite Monday through Friday in our Miami Lakes office Benefits Paid Time Off: All employees who work 30 hours per week and higher qualify for Paid Time Off. You accrue 3.08 hours per pay period, totaling two weeks per year. Health Benefits: Employees working 30 hours or more are eligible for benefits starting the month after the start date. The firm covers a portion that typically covers 40‑65% of the employee premium, depending on the selected plan. Plans include national coverage and free mental health services, with dental and vision options at the employee’s expense. Disability Benefits: Short‑term and Long‑term Disability benefits are provided to employees working 30 hours or more. Life Insurance: Employees working 30 hours or more receive 1X earnings life insurance coverage paid by the firm, plus a firm‑paid accidental death and dismemberment benefit that matches their life insurance coverage. Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance. Retirement: Employees working 30 hours or more qualify for the 401(k) plan. After one year of service, the firm matches 100% of the first 3% of employee contributions and 50% of the next 2% with immediate vesting. #J-18808-Ljbffr The Ward Law Group