Compliance Manager

Drucker + Falk

Drucker + Falk is seeking an experienced Compliance Manager to provide centralized affordable housing compliance oversight across our multifamily portfolio. This position will serve as a key resource to property and regional teams, helping ensure compliance with LIHTC, HUD/Section 8, Bond, HOME, HUD-financed, and other federal, state, and locally administered affordable housing programs.

The Compliance Manager will oversee certification and regulatory requirements, support audits and inspections, maintain affordable housing systems including Yardi Voyager Affordable, RightSource, and RentCafe Affordable, monitor portfolio compliance and reporting, and provide training and guidance to operations teams. The position will also support new property transitions, due diligence, client engagement, and business development activities. The ideal candidate will have five or more years of affordable housing compliance experience , strong knowledge of LIHTC and HUD programs, and the ability to manage compliance requirements across multiple properties and jurisdictions. Affordable housing certifications such as HCCP, COS, TCS, or SHCM are strongly preferred , along with experience using Yardi and RightSource. Regular travel throughout the portfolio is required.

Oversee affordable housing compliance programs across the DF portfolio, including but not limited to Low-Income Housing Tax Credit (LIHTC), HUD/Section 8, Bond, HOME, Community Development Block Grant, HUD-financed properties, and other federal, state, city, county, and local affordable housing programs. The Compliance Manager provides centralized compliance oversight, maintains applicable affordable housing systems and reporting tools, supports property and regional operations, identifies and escalates compliance risk, and helps ensure each property is operated in accordance with its governing regulatory requirements.

Essential Duties and Responsibilities, but not limited to:

Portfolio Compliance Oversight: Provide centralized oversight of affordable housing compliance across the DF portfolio and promote consistent compliance standards, processes, documentation practices, and accountability in accordance with applicable regulatory and property-specific requirements.

Affordable Systems Administration: Maintain and oversee Yardi Voyager Affordable, RightSource, and RentCafe Affordable, including property and program setup, user access, workflows, certification processes, reporting, system configuration, troubleshooting, and data integrity.

System Support & Issue Resolution: Manage and coordinate affordable housing system support requests, including Freshservice tickets, and serve as the primary Compliance point of contact with Yardi, RightSource, RentCafe/technology teams, IT, third-party vendors, and internal support departments. Prioritize and escalate issues as appropriate and monitor matters through resolution.

New Property Setup & Takeovers: Coordinate affordable housing compliance and system setup for new acquisitions and takeovers, including establishment of programs and projects, AMI/income limits, unit mapping, rent restrictions, utility allowances, certification requirements, reporting obligations, and compliance workflows.

Regulatory Oversight & Interpretation: Monitor, interpret, and communicate applicable federal, state, and local affordable housing regulatory requirements and updates, including HUD, IRS, state housing finance agencies, lenders, investors, and locally administered programs. Review regulatory agreements, LURAs, financing documents, affordability covenants, and other property-specific requirements and ensure applicable income limits, maximum allowable rents, utility allowances, set-asides, and other program requirements are appropriately implemented.

Certification Oversight: Oversee compliance review and portfolio status of move-in, annual recertification, interim recertification, and other required household certifications. Identify incomplete, delinquent, or at-risk certifications and coordinate appropriate follow-up with Property Managers, Regional Property Managers, third-party reviewers, and leadership.

Portfolio Monitoring & Reporting: Develop, review, and utilize Yardi, RightSource, and other applicable compliance reports and monitoring tools to identify compliance issues, upcoming requirements, certification status, affordable receivables, deadlines, and portfolio trends requiring attention or follow-up.

Audits, Inspections & Corrective Action: Coordinate preparation for Management and Occupancy Reviews (MORs), state agency reviews, lender and investor audits, HUD reviews and inspections, and other regulatory monitoring activities. Track findings, deficiencies, required responses, and corrective actions through resolution and promptly escalate material compliance concerns, missed deadlines, or other areas of regulatory risk.

Compliance Calendar & Deadline Management: Develop, maintain, and monitor a portfolio-wide compliance calendar or tracking system for certifications, regulatory reporting, audits and inspections, utility allowance updates, rent and income limit changes, and other recurring property- or program-specific compliance requirements.

Training, Procedures & Operational Support: Develop, maintain, and deliver affordable housing compliance and system training, playbooks, procedures, job aids, standardized workflows, and other resources for Property Managers, Regional Property Managers, new users, and other associates. Serve as a resource to site and regional teams for compliance questions and coordinate with subject matter experts when additional guidance is required.

Third-Party Compliance Services: Coordinate and oversee third-party compliance review services, where applicable, while maintaining appropriate DF oversight, communication, accountability, and follow-up.

Quarterly Compliance Reporting: Prepare and present a quarterly compliance report to the supervisor summarizing overall portfolio compliance status, upcoming and completed audits and inspections, outstanding findings or deficiencies, certification and recertification status, regulatory deadlines, significant risks, training initiatives, and corrective actions requiring follow-up.

Client Support: Participate in client meetings as requested and provide compliance updates, explanations of findings, regulatory requirements, risk assessments, and other affordable housing compliance information as appropriate.

Business Development, Due Diligence & Property Transitions: Support business development, due diligence, and property transition activities through review of affordable housing requirements, regulatory agreements, compliance history, systems, reporting obligations, and operational needs for prospective or newly awarded assignments.

Professional Development & Travel: Maintain current knowledge of affordable housing regulations, regulatory changes, and industry practices through continuing education, conferences, seminars, webinars, and other professional development opportunities. Travel throughout the portfolio as required for property visits, file reviews, audits, inspections, training, client meetings, conferences, special projects, and other business needs.

Other Duties: Perform other duties as assigned.

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Excellent written and verbal communication skills, including the ability to communicate complex compliance requirements to site teams, regional leadership, clients, and other stakeholders.
• Strong organizational and time-management skills with the ability to manage multiple priorities, deadlines, audits, and reporting requirements across a multi-state portfolio.
• Ability to work independently with sound judgment while appropriately escalating significant compliance issues and risks.
• Strong service orientation with the ability to provide practical compliance guidance while maintaining regulatory standards and accountability.
• Proficiency with Microsoft Office applications and affordable housing compliance technology; experience with Yardi and RightSource strongly preferred.
• Demonstrated ability to analyze regulatory requirements, identify compliance risk, develop corrective actions, and follow matters through resolution.
• Ability to travel regularly throughout the portfolio and attend required affordable housing conferences, training programs, client meetings, and other business events.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Customer Service - Manages difficult or emotional customer (Employees, Residents, and Clients) situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Fulfills commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds appropriately and professionally to questions; Demonstrates presentation skills for individuals and groups; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Places success of team above own interests; Able to build morale and gain group commitments to goals and objectives; Supports everyone's efforts to succeed.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports the organization's goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Education and/or Experience

Five or more years of progressively responsible affordable housing compliance experience is preferred, with demonstrated knowledge of LIHTC and HUD programs and experience supporting multiple affordable housing programs and jurisdictions. Experience with multi-state portfolio oversight, regulatory audits, property operations, and layered affordable housing programs is strongly preferred. A bachelor's degree in business, real estate, finance, public administration, or a related field is preferred but may be substituted with equivalent relevant industry experience.

Certificates, Licenses, Registrations

Affordable housing compliance certification(s), such as HCCP, COS, TCS, SHCM, or an equivalent recognized designation, strongly preferred. Candidates without an existing certification may be required to obtain an approved designation within a reasonable period following hire.

Language Skills

Ability to read, interpret, and communicate complex regulatory agreements, program guidance, audit findings, policies, correspondence, and other technical compliance materials. Ability to prepare clear written reports and present information effectively to employees, clients, leadership, regulators, and other stakeholders.

Mathematical Skills

Ability to perform and review calculations related to income eligibility, rent limits, utility allowances, occupancy, certifications, and other affordable housing compliance requirements, and to analyze numerical data for accuracy and reporting purposes.

Reasoning Ability

Ability to interpret complex requirements, evaluate facts and documentation, identify compliance risk, exercise sound judgment, and develop practical solutions or corrective actions in situations involving multiple regulatory requirements and competing operational considerations.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee must occasionally lift and/or move up to 25 pounds.

Benefits: Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.

EOE/Drug Free Workplace