Head of Data Center Services Sales

Sprout Technology Services Manager

Sprout is a global circular technology lifecycle partner for hyperscaler and enterprise clients. We leverage a nationwide footprint and international partner network combined with proprietary software to enable efficient end-to-end technology lifecycle management, with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston.

Since our founding as an electronic waste startup out of a Duke University dorm room in 2014, we have expanded at an average rate of more than 66% each year. By adhering to our three values One Sprout, Deliver Excellence, and Integrity Matters we move at #SproutSpeed toward becoming the emerging leader in our industry.

Responsibilities

Carry the annual quota for Sprout's services revenue and gross profit, operating as an overlay to our sales organization. Our reps own the accounts; you own identifying and designing the services opportunities inside them, and you close alongside the rep.

Scope and design solutions across physical decommissioning, installation and deployment, end-of-life spares capacity management and parts harvest, OEM/VAR RMA management, depot and repair, and secure data wipe and destruction.

Serve as the senior technical voice in front of customer stakeholders (data center managers, IT operations leadership, and procurement) and deliver tailored presentations, proposals, and solution decks.

Respond to RFPs, RFIs, and technical questionnaires with accurate, compelling, and compliant content.

Win and execute multi-year Lifecycle-as-a-Service engagements.

Hire and lead a solutions engineering and specialty services delivery team.

Build a directly employed specialty delivery bench, including embedded on-site teams at customer facilities.

Source and manage qualified vendors and subcontractors.

Own the commercial construct and margin discipline on every engagement, partnering closely with our delivery organization on scope, capacity, and committed service levels.

Productize new service lines with scope, price book, delivery runbook, and handoff criteria, and transition them into core delivery.

Build and maintain monthly services reporting: embedded headcount, service volumes, and gross profit by customer.

Qualifications

Required

10+ years of relevant experience within a technology services company, OEM, or VAR, including time in a leadership or business-owner capacity.

Direct experience selling and delivering solutions to hyperscale data center operators and the tier below hyperscale.

Demonstrated hands-on experience within data center environments.

Experience with server installation, rack-and-stack, and data center deployment at scale.

Experience with end-of-life spares capacity management and parts harvesting.

Working knowledge of OEM/VAR RMA management processes.

Experience with logistics management for ITAD and spares, including chain of custody and secure transport.

Strong hardware troubleshooting across server, storage, and networking equipment.

Experience with secure data wipe and data destruction methods and standards.

Demonstrated ownership of a revenue or gross profit number.

Experience hiring, leading, and developing technical or delivery teams.

Experience structuring and negotiating multi-year services agreements and master service agreements.

Excellent written and verbal communication skills, with confidence presenting to external customers.

Preferred

Direct liquid cooling (DLC) or immersion cooling certification or demonstrated experience deploying liquid-cooled infrastructure.

Experience standing up embedded or badged on-site technical teams at customer sites.

Experience performing or managing third-party maintenance (TPM) break/fix support.

Experience building a price book and productizing a service line for handoff to a delivery organization.

Channel or partner development experience within the data center ecosystem.

Industry certifications related to data destruction, asset disposition, or hardware maintenance (e.g., NAID AAA, R2, e-Stewards).

Prior experience in a Sales Engineer, Solutions Engineer, Solutions Consultant, or Solutions Director role.

The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)