IT Support Technician - Tier 1

IT Support Tier 1

Pay Range: $26.68hr - $31.68hr

Requirement/Must Have

• High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
• 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Effective under pressure, with strong organizational and time-management skills.
• Entry-level Tier 1 role supporting low- to medium-complexity issues.
• Works under general guidance from senior IT staff, following documented procedures and checklists.
• Ability to work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
• Ability to participate in after-hours (evening and weekend) on-call rotation.
• Ability to travel to remote locations to provide support as needed.

Responsibilities

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
• Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.
• Perform other duties as assigned.

Nice to Have

• Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).

Skills

• Computer hardware installation.
• Software configuration.
• Mobile device support.
• Active Directory.
• Microsoft Endpoint Configuration Manager (MECM).
• Office 365.
• Windows 10/11.
• Troubleshooting.
• Asset tracking.
• Technical documentation.

Qualification And Education

• High school diploma or equivalent.

Due to nature of job The candidate must have Ability to lift 50 pounds.