Public Safety Guest Service Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Public Safety Officers help create a safe, welcoming, and service ‑ oriented environment for all guests, residents, and employees throughout the resort. This role provides safety support, guest assistance, emergency response, and enforcement of resort policies while maintaining a professional and approachable presence.

Job Specifications:

• Starting Wage: $20.00/hr - $23.00/hr
• Employment Type: Year Round
• Shift Type: Part Time
• Minimum Age: At least 18 years of age
• Housing Availability: Yes 

Job Responsibilities:

Provide guest service support to property owners, guests, and employees throughout the resort.

• Respond to calls for assistance including vehicle jump ‑ starts, vehicle unlocks, intrusion alarms, and minor motor ‑ vehicle incidents.
• Assist with traffic management and pedestrian safety throughout resort roadways.
• Support special events, concerts, holidays, and village operations as needed.

Enforce resort and HOA policies and property regulations.

• Investigate incidents and complete accurate written reports.
• Coordinate with emergency services and understand basic public safety procedures.
• Conduct equipment inspections, including AEDs; manage keys, locks, and access systems.
• Perform additional tasks as assigned.

Job Requirements:

• High school diploma or equivalent (required)
• Valid U.S. driver’s license (required)
• Clean driving record and successful background check (required)
• Strong customer service experience (required)
• Current CPR/Basic Life Support certification (required)
• Ability to obtain Advanced First Aid Certification within 3 months of hire (required)
• Effective English communication skills, written and verbal (required)
• Strong interpersonal and conflict ‑ resolution skills (required)
• Ability to work outdoors in all weather conditions (required)
• Ability to lift 50 pounds and perform physical tasks such as standing, bending, climbing, kneeling, and crouching (required)
• Availability to work evenings, weekends, and holidays (required)
• Flexibility with schedule changes as needed (required)
• College degree (preferred)

The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 515979
Reference Date: 07/16/2026 
Job Code Function: Security