Business Analyst Corporate Systems

About this Position The Business Analyst in Information Systems & Infrastructure Operations plays a critical role in enabling successful execution of internal business initiatives and PMO‑led work. This role partners closely with business stakeholders, project managers, and technical teams to translate complex business needs into clear, actionable requirements that drive predictable delivery. The Business Analyst operates within the PMO and Operations model, supporting intake, discovery, prioritization, and lifecycle coordination of internal business initiatives, ensuring alignment to business value and organizational priorities. Success in this role requires a proactive, detail‑oriented professional who is highly organized, comfortable managing multiple initiatives, and motivated to continuously improve how work gets done. What You’ll Do Requirements & Engineering Enablement: Lead discovery sessions to understand business problems, current workflows, and desired outcomes; translate business needs into clear functional requirements, user stories, and acceptance criteria; ensure all requirements are complete, testable, and ready for handoff to engineering teams; review and refine requirements to improve quality, consistency, and engineering readiness. PMO & Delivery Enablement: Support PMO‑led initiatives by coordinating requirements, milestones, dependencies, and stakeholder alignment; participate in intake, grooming, and prioritization to help ensure work is aligned to business value and readiness; maintain visibility into work progress and proactively follow up to ensure timely movement through the lifecycle; communicate status, risks, and decisions clearly to stakeholders and engineering partners to maintain transparency and delivery predictability. Process Improvement & Operational Excellence: Identify gaps in requirements, workflows, or handoffs that impact delivery speed or quality; propose and implement improvements to standardize requirements practices and intake processes; support development of consistent templates, documentation standards, and BA best practices; contribute to improving predictability and reducing rework across Corporate Systems initiatives. Data, Testing & Quality Assurance: Support definition of test scenarios and validation criteria to ensure solutions meet business expectations; analyze data and workflows to identify issues, inconsistencies, or improvement opportunities; partner with engineering and stakeholders during testing to validate outcomes and resolve gaps. Stakeholder Partnership & Continuous Improvement: Act as a trusted partner to business stakeholders by asking thoughtful questions, clarifying needs, challenging assumptions, and aligning expectations; facilitate effective communication between business teams and Corporate Systems Engineering; ensure stakeholders understand scope, trade‑offs, and expected outcomes throughout the lifecycle. What You’ll Need Required Qualifications: 5+ years of experience as a Business Analyst or similar role supporting internal systems or technical teams; proven experience writing clear, detailed, and implementation‑ready requirements; strong ability to partner with engineering teams and translate technical concepts for business stakeholders; demonstrated experience supporting projects or initiatives within a PMO or structured delivery model with strong organization and follow‑through; exceptional attention to detail and ability to manage multiple priorities simultaneously in a fast‑paced, cross‑functional environment; strong written and verbal communication skills, including the ability to produce polished, executive‑ready documentation; self‑starter with a proactive mindset and strong ownership of deliverables to proactively drive work forward. Preferred Qualifications: Experience supporting Corporate Systems, Salesforce, or enterprise platform implementations; familiarity with Agile, Scrum, or hybrid delivery models; experience supporting intake processes, backlog grooming, and prioritization frameworks; exposure to data analysis or reporting tools for validation and insight generation; healthcare or regulated‑industry experience is a plus. Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent experience. Core Competencies & Attributes Proactive Ownership: Anticipates gaps, drives follow‑ups, and moves work forward without prompting. Requirements Excellence: Produces high‑quality, structured requirements that are ready for engineering execution. Detail Orientation: Maintains a high standard for accuracy, completeness, and traceability. Organization & Prioritization: Manages multiple initiatives while maintaining clarity and control. Engineering Partnership: Builds strong working relationships with development teams to enable efficient delivery. Critical Thinking: Challenges assumptions and ensures solutions align to true business needs. What Success Looks Like Engineering teams receive clear, complete requirements with minimal clarification needed. Work moves from intake to delivery with improved speed, transparency, and predictability. Stakeholders have strong confidence in scope, requirements, and delivered outcomes. Delivery rework is reduced due to strong upfront discovery and requirements discipline. Corporate Systems initiatives are supported by consistent, high‑quality BA practices. Benefits Competitive total rewards (base salary + bonus, if applicable). Customizable benefits package (3 medical plans with Health Saving Account company match). Generous paid time off for non‑exempt team members: 3 weeks + 13 paid holidays, including 2 personal floating holidays; flexible time off for exempt team members + 13 paid holidays. Paid parental leave (including maternity + paternity leave). Education assistance opportunities and free LinkedIn Learning access. Free mental health and family planning programs, including adoption assistance and fertility support. 401(K) program with company match. Pet insurance. Employee resource groups. Waystar is an equal‑opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr Waystar, Inc