Field Service Manager

Job Description

Job Description

The specific pay rate and level, if applicable, will depend on the successful candidate’s qualifications, prior experience and location.

"A Day in the Life "

As a Field Service Manager , you will have a high level of involvement and interaction with internal and external customers in helping to solve their service needs. This role also requires work in collaboration with the inventory center supervisors and support the branch including operations and sales teams.

"What You'll Do"

• Clearly and comfortably delegate routine, important tasks, decisions and sets clear objectives and measures while monitoring process, progress, and results for the team.
• Ensure quality control in the field is tracked and documented regularly using our current monthly tracking reports.
• Responsible for positive interactions with the customer and ensuring the company’s reputation is upheld/improved with every customer contact.
• Document customer comments from telephone contact with every customer that receives a building or a service call to verify customer satisfaction and performance by service technician.
• Spending 50% of their time out in the field alongside sales reps and or service technicians, asking questions, solving problems, ensuring materials and information flow efficiently to ensure their department’s success.
• Work closely with quality insurance inspector to document quality issues in the plant and in the field.
• Work closely with project managers and sales reps for service-related opportunities in the field.
• Work closely with the Production Scheduler and Supervisors to verify building and material meet current code compliance with the assistance of local inspection agencies.
• Be one of the technical resources for the Inventory Center to include having a working knowledge of current local and state building codes.
• Hold frequent development discussions with Service Coordinators and Technicians and is aware of each person’s career goals. Provide challenging and stretching tasks and assignments to the team and construct development plans and execute them.
• Maintain fleet records and manage vehicle fleet including fuel, maintenance, licensing and replacement of up to 20 service vehicles and trailers.
• Perform other duties as assigned.

"Must Haves"

• 2-3 years experience building and leading teams, motivating others and creating a strong morale and environment in which people want to do their best, by empowering others and inviting input from each person and sharing ownership and visibility.
• Is seen as a direct, truthful individual who keeps confidences and is widely trusted.
• Is excellent and dedicated to meeting and exceeding the expectations/requirements of internal and external customers by having effective relationships and gaining their trust and respect.
• Has a drive for results and is action oriented; pursuing challenges with energy and can be counted on to exceed goals successfully.
• Can orchestrate multiple activities at once to accomplish a goal and uses resources effectively and efficiently.
• Excellent at writing clearly and succinctly in a variety of communication settings and styles.
• A clear communicator who is easy to approach and talk to, someone who builds rapport well and establishes clear directions and maintains two-way dialogue with others on work and results.
• Building/construction experience. Also picks up on technical things quickly and can learn new skills and knowledge.
• Valid Driver's License
• Microsoft Office proficiency

“Nice to Haves”

• Spanish speaking is a plus.

“Perks”

• It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter!
• We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!
• We all need to rest and recharge, that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays!
• We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
• 401(k) Retirement Plan with Company Match.
• Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.
• We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!

Flexibility & Evolving Responsibilities

This job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needs—sometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success.

Drug Testing Requirements for Safety-Sensitive Positions

McGrath will continue pre-employment drug testing including marijuana, even in states where it is legal, for this position which is classified as safety-sensitive within our construction operations and Drivers. Ensuring a drug-free environment is not only essential for the well-being of our team members but also aligns with regulatory requirements that govern safety-sensitive positions and commercial driving.

Equal Employment Opportunity & Hiring Requirements

Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility.

AI Use in Our Interview Process
You are welcome to use AI tools to prepare in advance for our interview process. During interviews, however, candidates should respond based on their own knowledge, experience, and perspective without real-time assistance from AI or another person. This helps us have an authentic conversation and evaluate candidates consistently. If you need a reasonable accommodation to participate in the interview process, please let us know.

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