Manager, Quality

About Curology Curology’s mission is to make effective, personalized skincare accessible. We were founded by dermatologists who believe everyone should have access to skincare products that actually work. Today, our licensed dermatology providers have helped millions of patients across all 50 states make that mission a reality. We combine expert medical care with personalized prescription formulas and dermatologist-developed skincare essentials to deliver science-backed solutions that meet people where they are. Join us in our mission to transform skin health and enhance lives—one patient at a time. Mission of the Role Manager, Quality is responsible for developing, owning, and continuously improving Curology’s cross‑functional quality management processes, ensuring that product, patient, and regulatory quality are embedded across the organization—particularly within Personalized Skin Solutions (PSS). Reporting to the VP, Supply Chain, this role serves as the connective tissue across Pharmacy, Customer Success, Medical, Supply Chain, Commercial, and Innovation, translating signals from the business and patients into actionable quality insights, compliant processes, and continuous improvement initiatives. This role plays a critical part in protecting patient safety, product integrity, and regulatory readiness while enabling Curology’s pace of innovation. Essential Functions and Impact Areas Cross‑Functional Quality Ownership Own and manage Curology’s end‑to‑end, cross‑functional quality processes, ensuring consistent intake, assessment, escalation, and resolution of quality‑related inputs across teams including Pharmacy, Customer Success, Medical, Supply Chain, Commercial, Product, and Operations Act as the central point of coordination for quality signals, ensuring clarity of ownership, timely follow‑up, and closed‑loop communication Establish clear quality workflows, SLAs, and governance to support rapid issue identification and resolution without compromising regulatory rigor Coordinate the organization’s overall Quality Assurance (QA) program, including the gathering, analysis, and presentation of Performance Improvement information. Perform ongoing, routine qualitative and quantitative analysis of this information, including (but not limited to): Quality Related Event documentation Complaint records Employee training and competency records Master formulation records and compounding records Patient records Reported employee and patient infections Potential risks evident in the quality related event data gathering and analysis Personalized Skin Solutions (PSS) Quality Leadership Organize, maintain, and continuously improve quality activities specific to Personalized Skin Solutions (PSS) from a regulatory quality perspective Ensure PSS‑related quality processes align with applicable FDA, pharmacy guidelines where applicable Work collaboratively with the Pharmacist in Charge, Director of Compounding Operations, Director of Fulfillment Operations, and compliance & legal team to ensure current understanding of all rules and regulations from applicable regulatory boards, committees, and agencies Support audits and inspections by regulatory authorities or other external agencies. Support responses on inspection observations and other authority communications Partner closely with Medical, Pharmacy Operations, and Supply Chain to ensure formulation, compounding, labeling, packaging, and fulfillment quality considerations are proactively addressed Social Listening & Product Feedback Monitoring Monitor and synthesize product‑related quality signals from social listening channels, reviews, and other patient feedback sources Translate qualitative feedback into structured quality insights, trends, and risk assessments Partner with Medical, Innovation and Commercial teams to ensure emerging quality or safety signals are surfaced early and addressed appropriately Quality Systems & Continuous Improvement Own and enhance key Quality Management System (QMS) elements, including complaint handling, CAPAs, change management, and trend reporting Analyze quality data to identify systemic issues, emerging risks, and opportunities for improvementDrive continuous improvement initiatives that balance patient safety, compliance, and operational efficiency Keep complete records of all tests performed to ensure compliance with established specifications and standards, including stability indicating studies for any extended‑use dates Stakeholder Partnership & Communication Serve as a trusted quality partner to cross‑functional leaders, providing clear guidance, risk‑based recommendations, and pragmatic solutions Prepare and present quality insights, trends, and recommendations to senior stakeholders Foster a culture of quality that aligns with Curology’s Operating Principles, particularly Protect Trust at Every Touchpoint and Trust but Verify Third‑Party Manufacturer Quality Oversight Lead quality assessments and audits of third‑party manufacturers and pharmacy partners, including quarterly onsite visits as needed Establish Curology‑owned quality expectations, review operating procedures, and ensure consistent execution across partners Monitor quality and batch‑to‑batch reproducibility of production batches at third‑party manufacturers Requirements Required Qualifications Bachelor’s degree in a scientific, engineering, or healthcare‑related field (or equivalent experience) 5 years of experience in Quality, Regulatory Quality, or Quality Systems within a regulated environment (e.g., pharmaceuticals, medical devices, cosmetics, or healthcare) Demonstrated experience owning or coordinating cross‑functional quality processes Working knowledge of complaint handling, CAPA, and quality trend analysis Strong understanding of regulatory quality expectations and risk‑based quality management Excellent communication skills with the ability to influence across functions Highly organized, detail‑oriented, and comfortable operating in a fast‑paced, scaling environment Willingness to travel for onsite TPM visits, as needed Nice‑to‑Haves Experience supporting personalized, compounded, or prescription‑based products Familiarity with social listening tools or qualitative data analysis for product feedback Experience partnering with Customer Success, Medical, or Supply Chain teams Exposure to FDA, pharmacy, or combination product regulatory frameworks Location This role is expected to be onsite in Imperial, PA, with regular in‑person collaboration across Pharmacy, Supply Chain, and Operations teams 5 days per week. Benefits & Perks Competitive compensation and equity package (RSUs) Comprehensive benefits: Medical, dental, vision, FSA and HSA, supplemental coverages (critical illness, accident, hospitalization), and 401(k) Access to wellbeing perks, including OneMedical, Spring Health, SoFi, and Employee Assistance Program Flexible paid time off and holiday policy Paid parental leave (birthing and non‑birthing parents) Employee donation matching program Culture Committee and employee resource groups for virtual and in‑person connectivity Complimentary VIP Subscription to Curology or Agency, plus online retail discount Compensation The estimated base salary range for this role is $85,000 – $100,000 per year , plus a competitive equity package and benefits. Actual compensation will be determined based on several factors, including location, skills, experience, and job‑related expertise. Equal Employment Opportunity Curology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, creed, ancestry, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, genetic information, disability status, military or veteran status, or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Curology is committed to creating an inclusive environment where all team members feel welcomed, supported, and empowered to do their best work. In accordance with the San Francisco Fair Chance Ordinance and other applicable laws, Curology will consider qualified applicants with arrest and conviction records for employment in a manner consistent with those requirements. As required under the California Consumer Privacy Act (CCPA), applicants residing in California can review our Privacy Notice to California Employees, Contractors and Applicants to learn more about how we collect and use personal information. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr