UX Researcher

In this role, you will be part of a UX Research team, where you will identify and conduct various research methods to inform what we create for ADP's cloud-based payroll, tax, HR, and benefits solutions. Every day, you will be the voice of our clients with UX designers, product managers, and developers. You're on a constant mission to understand them better by analyzing research data and asking key questions that inform our product and design decisions. You help our developers better understand their clients so that they can build a better product.
To thrive in this role, you should be able to run evaluative research, from planning to data collection to synthesis and presentation. You have experience crafting unmoderated research studies, conducting research interviews, and doing basic survey creation and analysis. We're looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You'll contributing to something significant: the uncompromising quality of products that impact people's lives.

• Create Human Empathy. When it comes to humans and how they interact with technology to do their jobs, you're the conduit between them and product development teams. You bring the voice of people into the teams.
• Collaboration. You'll work each day with people from across the product development team, that are both co-located and geographically distributed, in a fast-paced environment to understand issues and communicate user priorities.
• Recruit & Collect. Having experience with a variety of methods such as usability testing, surveying and interviews, you'll recruit and manage participants for your research and collect quantitative and qualitative data to meet product goals and support data-driven design.
• Analysis & Synthesis. You're able to analyze data from a variety of sources and turn it into meaningful research insights. You synthesize research findings and priortize based on the project goals.
• Variety of work. There is no typical day. You could be working on anything from data collection to interviews or analysis. You are learning how to apply different methods based on the situation.

• Your prior experience in user experience research with software, web, and/or mobile applications, along with experience with research and analysis tools like UserTesting, Maze, Qualtrics, Figma, Miro, etc, will give you the foundation in this role to be successful.
• Your familiarity with UX research methods such as usability testing (unmoderated and moderated), interviews, and surveys is required.
• Ability to collaborate with global teams across multiple time zones and countries is embedded in our culture.
• An advanced degree in Human Computer Interaction or a related discipline isn't required but could set you apart.

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.