Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative – Service with a Sales Edge!

Are you a people-focused professional who loves providing outstanding customer service? Do you enjoy building relationships while identifying solutions that benefit clients? If so, The Cohen Agency is looking for you! As a Customer Relations Representative, you'll play a vital role in supporting our clients while also driving in-book sales through proactive product recommendations. You'll be the trusted point of contact for customers, ensuring they feel valued while guiding them toward the right insurance solutions.

The Cohen Agency offers:

• A Customer-First Focus – Help clients navigate their insurance needs with care and expertise.
• Service + Sales Growth – Earn while you assist by identifying additional coverage opportunities.
• Career Development – Training, licensing assistance, and advancement opportunities.
• Supportive Team Culture – Work in a positive, team-oriented environment where your contributions are appreciated.
• Competitive Compensation – Base pay plus incentives for in-book sales and retention.

What You'll Do:

• Deliver Exceptional Customer Service – Assist clients with policy inquiries, updates, and claims support.
• Educate & Advise – Conduct needs-based policy reviews to ensure clients have the right coverage.
• Identify Sales Opportunities – Proactively recommend additional products that align with customer needs.
• Develop and Maintain Client Relationships – Be the trusted go-to person for insurance solutions.
• Support Agency Growth – Generate leads and referrals while promoting our services.

What We're Looking For:

• Strong Communicator – Confident, clear, and personable in all interactions.
• Customer-Oriented Mindset – A passion for helping others and ensuring client satisfaction.
• Sales-Driven Service – Ability to recognize in-book sales opportunities while assisting customers.
• Detail-Oriented & Organized – Ability to multitask and manage client accounts efficiently.
• Licensed or Willing to Obtain – Must meet state insurance licensing requirements (we'll help guide you through the process).

Ready to Elevate Your Career? If you're excited about combining service excellence with sales growth, we want to hear from you! Apply today and start a rewarding career with The Cohen Agency where customer care meets sales success. Compensation: $50,000.00 - $70,000.00 per year.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Reading, PA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning