Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – Insurance Services

Seth Walizer State Farm is seeking a customer-focused Customer Service Representative to join our high-performing agency. This is an excellent opportunity for someone who is passionate about helping people, solving problems, and creating exceptional customer experiences. While this is primarily a service-oriented role, we're looking for someone who understands that outstanding service naturally leads to stronger customer relationships. You'll have opportunities to conduct policy reviews and confidently transition service conversations into needs-based in-book sales when appropriate. If you're known for your professionalism, empathy, and commitment to putting customers first, we'd love to meet you.

Licensing Requirements

This is a licensing-contingent position.

• Pennsylvania Property & Casualty license must be obtained prior to your Day 1 start date.
• Pennsylvania Life & Health license must be obtained within 90 days of employment.
• We provide full licensing support, study materials, coaching, and guidance throughout the licensing process.

What You'll Do

• Deliver exceptional customer service by phone, email, and in person.
• Answer customer questions regarding policies, billing, claims, and coverage.
• Assist with policy changes, renewals, endorsements, and account updates.
• Guide customers through the claims process and provide timely follow-up.
• Conduct policy reviews to help ensure customers have the coverage that best fits their needs.
• Identify opportunities to strengthen customers' protection by naturally transitioning service conversations into in-book sales.
• Maintain accurate customer records and documentation.
• Work closely with agency team members to deliver a seamless, customer-first experience.

What We're Looking For

• Outstanding customer service and communication skills.
• Friendly, empathetic, and professional approach to customer interactions.
• Strong attention to detail with excellent organizational and multitasking abilities.
• Comfortable discussing insurance coverage and recommending additional protection when it benefits the customer.
• Ability to build trust and develop long-term customer relationships.
• Previous customer service, insurance, banking, retail, hospitality, or account management experience is preferred.

What We Offer

• Competitive salary plus performance incentives.
• Full licensing support and ongoing professional development.
• Training and coaching from a high-performing State Farm agency.
• A collaborative, customer-focused culture that values service excellence.
• Opportunities for career growth and advancement within the agency.

If you're passionate about helping people, delivering exceptional customer service, and building a long-term career with a successful State Farm agency, apply today to join Seth Walizer State Farm.

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Seth Walizer - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Blandon.
• I have been a State Farm agent since 2006.
• I am a proud graduate of Penn State University.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, and Senior Vice President's Club

If You Want a Career, Not a Job, Then We Encourage You to Apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.