Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist – Insurance Customer Service

Seth Walizer State Farm is seeking a customer-focused Customer Retention Specialist to join our high-performing agency. This role is ideal for someone who genuinely enjoys helping people, building long-term relationships, and delivering an exceptional customer experience. While this is primarily a service-focused position, we're looking for someone who can naturally identify opportunities to strengthen customers' coverage. You'll build trust through outstanding service and confidently transition those conversations into in-book sales when appropriate. If you're known for your empathy, professionalism, and ability to create loyal customers, we'd love to meet you.

Licensing Requirements

This is a licensing-contingent position.

• Pennsylvania Property & Casualty license must be obtained prior to your Day 1 start date.
• Pennsylvania Life & Health license must be obtained within 90 days of employment.
• We provide full licensing support, study materials, coaching, and guidance throughout the licensing process.

What You'll Do

• Deliver outstanding customer service by assisting policyholders with questions, policy changes, billing, renewals, and account updates.
• Build strong, long-term relationships that increase customer satisfaction and retention.
• Conduct policy reviews to help ensure customers have the protection they need.
• Identify opportunities to enhance coverage and confidently transition service conversations into in-book sales when appropriate.
• Follow up proactively with customers regarding renewals, account maintenance, and outstanding service requests.
• Maintain accurate documentation while ensuring compliance with agency and insurance standards.
• Collaborate with the agency team to provide a seamless customer experience and achieve retention goals.

What We're Looking For

• Exceptional customer service and relationship-building skills.
• Friendly, empathetic, and professional communication style.
• Strong problem-solving abilities and attention to detail.
• Comfortable discussing insurance coverage and recommending solutions that benefit customers.
• Ability to naturally pivot from service conversations to in-book sales opportunities.
• Previous insurance, customer service, account management, banking, retail, or hospitality experience is preferred.

What We Offer

• Competitive base salary plus performance incentives.
• Full licensing support and ongoing professional development.
• Training and coaching from a high-performing State Farm agency.
• A collaborative, customer-first culture that values exceptional service and long-term relationships.
• Opportunities for career growth and advancement.

If you're passionate about helping people, delivering an outstanding customer experience, and growing your career with a successful agency, apply today to join Seth Walizer State Farm.

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Seth Walizer - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Blandon.
• I have been a State Farm agent since 2006.
• I am a proud graduate of Penn State University.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, and Senior Vice President's Club

If You Want a Career, Not a Job, Then We Encourage You to Apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.