Operations Manager - State Farm Agent Team Member

Operations Manager – State Farm Agency

We're looking for a highly organized, dependable, and proactive Operations Manager to help lead the day-to-day operations of our State Farm agency. This is more than an administrative position. You'll work closely with the agent to keep the office running efficiently, support the team, maintain accountability, improve processes, and ensure our customers receive the level of service they expect. Previous State Farm agency experience and active Property & Casualty and Life & Health licenses are strongly preferred. However, we are willing to develop the right person who demonstrates strong leadership potential, organization, attention to detail, and the ability to take ownership.

As Operations Manager, you'll work directly with the agent and serve as a key point person for the daily operation of the agency. Responsibilities may include:

• Oversee and coordinate day-to-day agency operations.
• Help manage team workflow, priorities, schedules, and follow-up.
• Monitor tasks and processes to ensure deadlines and agency expectations are being met.
• Track agency activity and assist with performance reporting.
• Help establish and maintain efficient office procedures and workflows.
• Identify operational issues and work with the agent to implement solutions.
• Support onboarding, training, and development of team members.
• Assist with customer service escalations and ensure appropriate follow-through.
• Help maintain compliance with agency and insurance requirements.
• Communicate expectations and help create accountability across the team.
• Partner closely with the agent on agency goals, initiatives, and overall office performance.
• Step in wherever needed to keep the agency organized, productive, and moving forward.

If you're organized, proactive, detail-oriented, and ready to become the person an agency can count on to keep things running smoothly, we'd like to hear from you. Compensation: $60,000.00 - $80,000.00 per year

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Blandon.
• I have been a State Farm agent since 2006.
• I am a proud graduate of Penn State University.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, and Senior Vice President's Club

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.