Patient Care Coordinator

Job Description

Job Description

About the Role:

Harrisonburg Dermatology Plc is looking for a compassionate and organized Patient Care Coordinator to join our growing team in Penn Laird, VA. In this role, you'll be the friendly face and voice that guides patients through their dermatology care journey — from scheduling to follow-up. If you thrive in a fast-paced medical environment and love making a difference in people's lives, we want to hear from you!

Responsibilities:

• Greet and check in patients, ensuring a welcoming and efficient front-desk experience
• Schedule, confirm, and manage patient appointments using practice management software
• Verify insurance eligibility, collect co-pays, and process billing information accurately
• Coordinate incoming referrals
• Maintain and update accurate patient records in the EHR system in compliance with HIPAA
• Communicate with clinical staff to ensure smooth patient flow throughout the office
• Respond to patient inquiries via phone, email, and patient portal in a timely manner

Requirements:

• 1+ years of experience in a medical office, healthcare, or patient-facing administrative role
• Familiarity with EHR/EMR systems and medical scheduling software
• Knowledge of insurance verification, co-pay collection
• Strong communication and interpersonal skills with a patient-first attitude
• Ability to multitask and stay organized in a busy clinical environment
• Understanding of HIPAA regulations and patient confidentiality standards
• High school diploma or equivalent required; medical administrative certification a plus

About Us:

Harrisonburg Dermatology Plc has been a trusted provider of comprehensive dermatological care for patients throughout the Shenandoah Valley region. Our patients love us for our personalized approach, expert providers, and commitment to skin health and wellness. Our team members enjoy a supportive, professional work environment where patient care and staff well-being are always top priorities.