Project Coordinator

Overview At Crew2, we empower associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are seeking motivated individuals excited about jump-starting their careers in a rapidly growing industry. Responsibilities Customer Experience Coordinate and manage daily installation schedules and timeframes. Proactively outreach to customers to review installation timing, requirements, and expectations. Respond promptly to incoming customer calls and service requests. Follow up post-installation to confirm satisfaction and close out service needs. Serve as the primary point of contact and problem solver when issues arise during the installation process. Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented. Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results. Installer Engagement Coordinate and dispatch work orders to service providers daily. Communicate installation expectations to installers and ensure customers are prepared for service. Confirm completion of work and verify customer satisfaction. Foster a positive professional environment that supports service provider engagement, retention, and recruitment. Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns. Ensure timely and accurate payment to service providers. Production Team Partnership Support the production team in achieving operational excellence and delivering exceptional customer outcomes. Collaborate with internal partners to strengthen service quality and elevate the Crew2 customer experience. Qualifications Education & Experience Associate degree in Business, Construction Management, Project Management, or a related field required; or equivalent combination of education and related work experience. Bachelor’s degree in a relevant field preferred. Skills & Competencies Strong personal leadership with the ability to work independently and influence outcomes. Excellent verbal and written communication skills. Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders. Customer-focused mindset with a commitment to service excellence. Working knowledge of Crew2 programs, products, and services. Experience within the building trades, installation, or construction service environment preferred. Demonstrated problem-solving skills with creativity, resourcefulness, and urgency. Ability to manage multiple priorities and competing demands in a fast-paced environment. Compensation & Benefits Position offers $18-20/hr . We offer a comprehensive benefits package designed with flexibility and well-being in mind, including health coverage and other employee benefits. Check with our recruiting team for current details. EEO & Legal All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability, veteran status, gender identity, or national origin. #J-18808-Ljbffr Crew 2, Inc.