Product Delivery Analyst

Product Delivery Analyst – Collateral Management & Securities Finance Technology Manulife is seeking a highly motivated Product Delivery Analyst to join our Global Wealth and Asset Management (GWAM) technology team. This role sits at the intersection of business, technology, and capital markets, driving strategic initiatives across Collateral Management, Derivatives, Repo, and Securities Lending platforms. If you thrive in a fast-paced environment, enjoy solving complex business challenges, and have a strong understanding of securities finance and derivatives workflows, this is an opportunity to make a direct impact on critical front-to-back office investment operations. What You'll Do As a key member of the product delivery team, you will partner with business stakeholders, operations teams, and technology teams to deliver innovative solutions that enhance collateral and securities finance capabilities. Key Responsibilities Gather, analyze, and document business and system requirements for collateral, repo, securities lending, and derivatives initiatives. Translate business needs into high-quality user stories, functional requirements, workflow diagrams, and product specifications. Collaborate closely with stakeholders, developers, business analysts, and quality engineers throughout the delivery lifecycle. Support product roadmaps, backlog management, PI planning, and Agile delivery processes using Jira and Confluence. Perform workflow analysis and recommend process improvements, automation opportunities, and digital solutions. Lead functional, integration, and user acceptance testing activities to ensure successful deployment of new capabilities. Partner with front office, operations, and technology teams to streamline reporting, data management, and operational processes. Analyze data using SQL and Power BI to identify trends, measure outcomes, and support business decision-making. Coordinate implementation activities across business teams, technology partners, vendors, and offshore/onshore stakeholders. Investigate production issues, perform root-cause analysis, and drive resolution efforts. Leverage emerging AI-enabled productivity tools such as GitHub Copilot, Jira Rovo, Confluence AI, and prompt engineering techniques to improve delivery efficiency. What We're Looking For Required Experience Strong experience within Collateral Management, Derivatives, Repo, and Securities Lending environments. Solid understanding of Securities Finance operations and technology platforms. Experience gathering requirements and translating business needs into functional solutions. Hands-on experience creating business requirements, functional specifications, user stories, and process workflows. Experience working within Agile delivery frameworks. Strong SQL skills with the ability to perform data analysis and validation. Experience supporting testing activities, including functional, integration, and UAT testing. Knowledge of upstream/downstream system integrations and data flows. Familiarity with Swift messaging and financial market workflows. Preferred Qualifications Experience with Power BI and data visualization tools. Knowledge of workflow automation and process digitization initiatives. Experience working with Jira, Confluence, Visio, and modern AI-assisted delivery tools. Exposure to investment management, capital markets, or asset management environments. Key Competencies Strong analytical and problem-solving skills Stakeholder management and relationship-building Requirements elicitation and business analysis Product delivery and Agile execution Communication and presentation skills Process improvement and workflow optimization Ability to influence and drive outcomes across cross-functional teams Comfortable navigating ambiguity and changing priorities Why Join Manulife? At Manulife, you'll work on mission-critical solutions that support global investment operations while collaborating with talented professionals across business and technology. We foster a culture of innovation, continuous learning, inclusion, and professional growth—empowering our employees to build better solutions and better careers. Help shape the future of Collateral Management and Securities Finance technology while delivering impactful solutions for a leading global financial services organization. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact View email address on click.appcast.io. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $90,160.00 USD - $167,440.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact View email address on click.appcast.io for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.) We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at