Seasonal Guest Services Coordinator

Seasonal Guest Services CoordinatorNatural Retreats is hiring a Seasonal Guest Services Coordinator to join our Park City, UT team for the upcoming season! This position ensures that all guests have accurate information and all homes are guest ready. Guest Services personnel function as one of the primary interfaces with guests upon arrival and throughout their stay. Come join the best luxury vacation rental management company!COMPENSATION: $22.00 / hour ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.To be a brand ambassador, promoting Park City Natural Retreats, all NR locations, and services to guests/colleagues alikeEnsure that all guests receive amazing customer service in all aspects of their stay from arrival through to their departureCommunicate with guests and owners on the phone and electronicallySchedule all arrangements for guests with preferred vendorsPerform complete Home Inspections prior to guest arrival to ensure accommodation is prepared to Natural Retreats' standardsPerform complete inspections, utilizing our Breezeway system, following guest departures to ensure no damage to property has occurred and work with the General Manager and Assistant General Manager to properly document and report any damagesAssist with the general administration of the office and other duties assigned by managementResponsible for reporting of guest incidental charges (lost keys, phone use, deliveries, etc.) to the Assistant General Manager and/or General ManagerEnsure open, honest and timely communication to the onsite team, all departments and supporting officesMaintain a clean un-cluttered front desk work areaResponsible for detailed knowledge of property inventory, location, amenities etc.Prepare check-in packets for arrivals as neededEnsure all homes are guest ready and be responsible for processing work orders for maintenance and housekeeping issues and follow through that all work orders are completedAdhere and abide by all policies, procedures, and processes as defined by Natural Retreats US, LLCPerform other duties as assignedPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.EXPERIENCE AND SKILLS:REQUIREDHigh school diploma or equivalentValid driver's license with good driving record - will be operating company vehiclesAbility to pass pre-employment testing which may include drug testing and/or background screeningProficiency in Microsoft Office Suite with the ability to learn new software programsStrong organizational skillsKeen attention to detailExcellent communication skills, both verbal and writtenAbility to work independently and as a teamOutstanding customer serviceEffective time management with the ability to effectively prioritize and execute tasks in a fast-paced environmentAbility to lift up to 25 lbs. and be active up to 80% of the workdayDESIREDExperience in hospitality, property management, and/or hotelsPOSITION TYPE/EXPECTED HOURS OF WORK:This is a full-time, seasonal position. Due to the nature of the job, the Guest Services Coordinator should be flexible with his/her hours. Weekends and holidays are generally busy with guest arrivals and departures and are considered working days. This may mean working inconsistent, evening or on-call hours. Exact daily schedules may vary and will be subject to change. We encourage all of our Team Members to take 2 days off per week where possible.To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to View email address on click.appcast.io Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.