Relationship Banker - 117th and Western Financial Center - Spanish Preferred

Job Description This role engages clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM. The position involves accurately and efficiently processing cash transactions, having deep conversations with clients to understand their financial and life priorities, and connecting clients to solutions that meet their financial goals. Responsibilities Execute the bank’s risk culture and strive for operational excellence. Build relationships with clients to meet financial needs. Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Grow business knowledge and network by partnering with experts in small business, lending, and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience. Manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results. Collaboration skills to build and nurture strong relationships. Passion, commitment, and drive to deliver an experience that improves clients’ financial lives. Confidence in identifying solutions for new and existing clients based on their needs. Effective and confident communication, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Confidence in educating clients on conducting simple banking transactions through self‑service technologies (ATM, online banking, mobile banking). Strong critical thinking and problem‑solving skills to meet clients’ needs. Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Efficient time and capacity management. Focus on results while acting in the best interest of the client. Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance. Desired Qualifications Experience in financial services and knowledge of the financial services industry, products, and solutions. One year of demonstrated successful sales experience in a salary‑plus incentive environment with individual sales goals. Six months of cash handling experience. Bachelor’s Degree or business‑relevant Associate’s Degree such as business management, business administration, or finance. Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Shift 1st shift (United States of America). Hours Per Week 40 hours. Pay Hourly rate: $25.00 – $27.88, determined based on experience, education, and skill set. This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact. Location US – OH – Cleveland – 3029 W 117th St – 117th And Western (OH2263). #J-18808-Ljbffr