Inventory Specialist

Job Description Responsible for executing, monitoring, and training inventory best practices and SOPs for both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On‑Shelf Availability, responsible for receiving, counting, pricing, returns, and all in‑store inventory processes. Validates and ensures accuracy of planograms. Reviews and coordinates the proper use of reports and system applications impacting accuracy of front end and pharmacy on‑hand balances and pricing. Executes and maintains front end and pharmacy asset protection techniques, filing claims for overages, shortages, order errors, damaged goods including prescription drugs. Opens and closes the store in the absence of management, handles required systems, cash handling, cashier responsibilities, and prepares floor/stockroom. Customer Experience Engages customers with greetings and assistance, resolves issues when acting as leader on duty. Models and shares customer service best practices with all team members. Operations Executes and coaches team members on warehouse and vendor inventory management processes including order creation, review, and receipt. Scans all deliveries while vendor is in store, focuses on One Box receiving, takes appropriate action for received, missed, or inaccurate orders. Under pharmacist supervision verifies all pharmacy shipments, completes postings for pharmacy warehouse orders, ABC prescription, OTC, secondary vendor, flu, dropship orders, and reports shortages or damage. Completes on‑shelf availability (OSA) end‑to‑end process, disposals, call‑ins, vendor returns before expiration, scan outs/de‑outs on all subscribed departments. Under pharmacist supervision completes pharmacy inventory activities: recalls, waste policy, vendor returns, non‑controlled, damaged salvage, excess inventory returns, inter‑store transfers, and claims posting. Executes all pricing activities: price changes, markdowns, deletes, basic department pricing, daily price changes, signage, regulatory pricing tasks. Supports front end and pharmacy ordering by ordering expense items, monitors manual orders to identify excess orders, maintains consigned inventory. Ensures pull & quarantine items are updated and placed in designated holding area. Maintains accurate inventory counts and on‑hand quantities across all departments. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages, tobacco). Assists in maintenance of inventory records, receives and posts all products in inventory systems, organizes files, retains invoices/receipts/return authorizations. Prepares for physical inventory and supports day activities, including preparing sales floor, stockroom, pharmacy, and auditing third‑party team. Supports keeping all counters and shelves clean and merchandised. Knowledgeable of all store systems and equipment. Assists and coaches store team on package delivery activities, scanning in/out of packages, daily inventory functions, package returns, and Pickup Program. When acting as leader on duty, registers all related sales, manages POS tasks, returns, voids, refunds, cash drops, and provides change. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes additional activities and tasks as assigned. Training & Personal Development Attends company‑based trainings and completes all e‑learning modules including safety training requirements. Obtains and maintains a valid pharmacy license or certification as required by state. Communications Serves as liaison between management and non‑management team, coaching others and reporting disciplinary issues and customer complaints. Qualifications Six months of prior work experience with Walgreens (internal) or one year of prior retail work experience (external). Fluency in reading, writing, and speaking English. Willingness to work a flexible schedule, including evening and weekend hours. Demonstrated attention to detail and ability to multitask and manage execution. Experience in identifying operational issues and recommending and implementing strategies to resolve problems. Preferred Qualifications Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate. Prior work experience with Walgreens, with an evaluation on file. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. #J-18808-Ljbffr Walgreens Co.