Care Strategy & Operations Analyst/Associate

Job Description

Job Description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

Charlie Health is seeking a highly motivated, intellectually curious, and data-driven Strategy & Operations Associate to join our Care Strategy team. In this role, you'll focus on improving the group-based care experience—from how clients are matched to groups, to how we plan capacity, retain clinicians, and deliver consistently high-quality care at scale.

You'll work closely with Clinical Leadership, Group Operations, Product, and Data teams to design systems and strategies that balance client outcomes, clinician experience, and operational sustainability. This role sits at the center of how Charlie Health delivers care day-to-day.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Analyze and improve the group care experience, including client-to-group matching, attendance, engagement, and outcomes
• Build forecasting and capacity models to support group planning, clinician utilization, and sustainable growth
• Partner with Clinical and Operations leaders to identify drivers of clinician retention, performance, and satisfaction—and design strategies to improve them
• Design and implement scalable processes, systems, and workflows that improve care delivery efficiency and consistency
• Evaluate trade-offs between client experience, clinician capacity, and operational constraints to inform strategic decision-making
• Lead cross-functional initiatives across Care Ops, Clinical, Product, and Engineering teams to implement new programs, tools, or care models
• Develop dashboards, performance tracking, and executive-ready materials to communicate insights and recommendations to leadership
• Support experimentation around group structure, scheduling, staffing models, and care pathways

Requirements

• At least 2–4+ years of relevant professional experience, including 1–2 years in investment banking, management consulting, private equity, or at a high-growth start-up
• Bachelor's degree in Business, Finance, Economics, or a related field
• Advanced analytical skills—you're fluent in Excel and comfortable building models from scratch; SQL or BI tool experience (Tableau, Hex, Power BI) is a plus
• Strong organizational skills with demonstrated ability to manage multiple projects and workstreams concurrently
• Exceptional written and verbal communication skills
• Proactive self-starter with a strong sense of ownership and the ability to operate independently in fast-paced environments
• Resourceful problem solver with the ability to adapt quickly to changing priorities
• Meticulous attention to detail and a commitment to delivering high-quality work
• Strong analytical mindset with the ability to synthesize data into actionable insights; experience with healthcare analytics is a plus
• Located within a 45-minute commute of New York City and able to work on-site four days per week

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $106,000 and $135,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $117,000 and $148,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

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Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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