Import Manager CHB

Job Description

Job Description

Import Supervisor – Customs Brokerage Operations

⚠️ Requirement: Prior U.S. Customs Brokerage experience required; Licensed Customs Broker Required. 

Position Overview

We are seeking a knowledgeable and detail-oriented Import Supervisor to support and oversee daily Customs Brokerage operations within our Illinois Branch Office. This role is hands-on and requires active participation in entry processing, compliance review, and team coordination.

The ideal candidate has a strong background in customs brokerage and import regulations, with the ability to guide entry writers, ensure operational accuracy, and maintain a high standard of compliance and customer service. This position works closely with management to maintain best practices and support ongoing operational growth.

Key Responsibilities

• Supervise day-to-day Customs Brokerage activities to ensure timely, accurate, and compliant entry processing.
• Provide guidance to Entry Writers and support staff regarding U.S. Customs regulations, documentation, and procedural requirements.
• Assist in developing and maintaining standard operating procedures (SOPs) for import operations.
• Review entry documentation for accuracy and compliance prior to submission.
• Monitor and help resolve U.S. Customs rejections, RFIs, and compliance matters.
• Participate hands-on in preparing and filing Customs entries as workload requires.
• Support import compliance efforts and ensure adherence to regulatory standards and client requirements.
• Coordinate workflow, assign tasks, and maintain balanced team productivity.
• Communicate updates regarding regulatory changes involving U.S. Customs and Partner Government Agencies (PGA).
• Assist management with training, coaching, and developing team members.
• Collaborate with leadership on operational improvements and efficiency initiatives.

Qualifications

• 5+ years of experience in Customs Brokerage Operations.
• Strong working knowledge of U.S. Customs regulations, import processes, and trade compliance.
• Previous experience supervising or mentoring entry writers is highly preferred.
• Active U.S. Customs Broker License strongly preferred.
• Solid analytical, organizational, and problem-solving skills.
• Experience with process improvement or workflow enhancement is a plus.
• Excellent communication skills and the ability to work in a fast-paced environment.
• Bachelor’s degree preferred but not required.

✨ Join us and be part of a team that values accuracy, efficiency, and exceptional client service. Your expertise will help keep global trade moving forward!

About Our Company

We are more than just an international logistics provider—we are a proudly independent, innovative leader in supply chain solutions and global trade compliance.

With a commitment to excellence, we offer exceptional opportunities for career advancement and personal development in both trade compliance and business development. Our mission is clear: to deliver the highest standard of customer service, competitive pricing, and value-added services that truly set us apart in the industry.

What distinguishes us is not only what we do, but how we do it—with integrity, efficiency, and a forward-thinking approach that drives success for our clients and our team.

Company Description

About Our Company\r\n\r\nWe are more than just an international logistics provider—we are a proudly independent, innovative leader in supply chain solutions and global trade compliance.\r\n\r\nWith a commitment to excellence, we offer exceptional opportunities for career advancement and personal development in both trade compliance and business development. Our mission is clear: to deliver the highest standard of customer service, competitive pricing, and value-added services that truly set us apart in the industry.\r\n\r\nWhat distinguishes us is not only what we do, but how we do it—with integrity, efficiency, and a forward-thinking approach that drives success for our clients and our team.