Customer Experience Partner

Job Description Deliver high‑quality customer support by managing daily inquiries, processing orders, and ensuring customer satisfaction. Responsibilities Respond to incoming customer calls and provide timely, accurate information. Resolve routine customer issues, ensuring a positive and professional service experience. Perform data entry for all order types and process credits and return authorizations. Monitor and communicate backorder status; provide tracking information as requested. Collaborate with Production and Shipping teams to support on‑time delivery and service. Maintain accuracy and attention to detail while completing an average of 50 transactions daily. Qualifications Strong interpersonal, organizational, and phone communication skills. Ability to multitask, problem‑solve, and adapt in a fast‑paced environment. Works both independently and as part of a collaborative team with strong attention to detail. Customer‑focused mindset with a strong desire to assist others. 1 year of customer service experience. Education High School Diploma, college degree preferred. Physical Demands Regularly required to sit, stand, walk, and communicate. Ability to see and hear. Regularly required to work at a computer terminal and telephone. Benefits Medical, dental and vision plans Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees Company‑paid holidays starting at 8 days per year and may vary by location Well‑being program & Employee Assistance Program Health Savings Account/Flexible Spending Account Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits Paid Parental Leave Retirement Savings Plan with company match Tuition Reimbursement (dependent upon approval) Discretionary annual bonus program (initial eligibility dependent upon hire date) E‑Verify We verify the identity and employment authorization of individuals hired for employment in the United States. Equal Opportunity Employer Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr