Sr. Customer Experience Partner

Purpose The Senior Customer Experience Partner is responsible for managing elevated and complex customer needs while ensuring a consistently high level of customer satisfaction. This role serves as a key resource for onboarding and ongoing training, supporting new team members as well as providing refresher and process update training in collaboration with the Training Manager. The Senior Customer Experience Partner is fully trained to enter orders directly into the JDE system and manages all sales orders requiring specialized handling that cannot be completed through the MyAmcor website. This role also maintains deep expertise in the TICS system and oversees all activities related to returns and credits with a high degree of accuracy. In addition, the Senior Customer Experience Partner manages key business accounts and strategic customer portfolios, contributing to increased sales effectiveness and overall profitability. Responsibilities Answers incoming phone calls from customers, solving customer issues and ensures customer satisfaction Manages elevated customer issues, specialty accounts, and orders requiring modified handling. Including interacting with production and shipping to ensure timely service. Performs data entry of all types of orders, providing customers with tracking information as needed, along with tracking backorders and providing customer with status daily. Trains new CE team members and supports ongoing team training initiatives. Contributes to special projects and manages the CE queue as needed. Ensures accuracy and efficiency while consistently completing 65+ transactions daily . Performs all order entry duties, including specialized entries directly into JDE when MyAmcor cannot be used. Acts as a subject matter expert on TICS for returns and credits, handling all associated workflows. Qualifications Advanced knowledge of operational processes and systems (JDE, TICS, MyAmcor). Strong communication, organizational, and customer relationship management skills. Proven ability to adapt, prioritize, and solve more complex customer issues. Ability to work independently while supporting team success and training needs. 3 years of customer service experience and consistently high performance metrics. Education High School Diploma, College Degree Preferred Physical Demands Regularly required to sit, stand, walk and communicate Ability to see and hear Regularly required to work at computer terminal and telephone Equal Opportunity Employer Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and let us know the nature of your request and your contact information. E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States. Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes: Medical, dental and vision plans Flexible time off, starting at 80 hours paid time per year for full-time salaried employees Company-paid holidays starting at 8 days per year and may vary by location Wellbeing program & Employee Assistance Program Health Savings Account/Flexible Spending Account Life insurance, AD&D, short-term & long-term disability, and voluntary benefits Paid Parental Leave Retirement Savings Plan with company match Tuition Reimbursement (dependent upon approval) Discretionary annual bonus program (initial eligibility dependent upon hire date) #J-18808-Ljbffr Amcor Flexibles, LLC