BDC/Call Center Representive
Classic Toyota of Henderson
Job Description
Job Description
Job Title: BDC / Call Center Representative – Automotive Dealership (Toyota)
Location: Classic Toyota Of Henderson
Employment Type: Full-Time
Department: Business Development Center (BDC)
We are seeking a motivated and customer-focused BDC / Call Center Representative to join our automotive team. This role is the first point of contact for our customers, handling inbound and outbound calls for both sales and service departments , scheduling appointments, and managing internet leads.
The ideal candidate is energetic, organized, and comfortable communicating with customers in a fast-paced environment.
Key Responsibilities- Answer inbound calls for sales and service inquiries in a professional and friendly manner
- Schedule and confirm appointments for sales consultations and service visits
- Respond to internet leads (email, website, third-party platforms) promptly and effectively
- Make outbound follow-up calls to customers regarding:
- Missed appointments
- Service reminders
- Sales opportunities
- Accurately log all customer interactions in the CRM system
- Provide basic information on vehicles, services, pricing, and availability
- Work closely with sales and service teams to ensure a smooth customer experience
- Meet or exceed daily, weekly, and monthly performance goals
- Previous call center, BDC, or customer service experience preferred
- Automotive dealership experience is a plus (but not required)
- Strong verbal and written communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using computers, CRM systems, and phone systems
- Positive attitude with a customer-first mindset
- Reliable and punctual
- Competitive hourly pay + performance bonuses
- Paid training
- Health, dental, and vision insurance (if applicable)
- Paid time off (Vacation and Sick Leave)
- Opportunities for growth within the dealership
- 401K plus match
- Full-time position
- Must be available to work flexible hours, including some evenings and weekends
Join a team that values customer service, teamwork, and growth. As a BDC Representative, you play a critical role in driving business and creating exceptional customer experiences from the very first interaction.
Apply today to start your career in the automotive industry!
Vacancy posted 21 days ago
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