Spa Attendant

Job Description

Job Description

Spa Attendant

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Spa Attendant requires an individual who is energetic, and service oriented with an affinity for order and cleanliness. Their purpose is to guide the guest through their spa experience while ensuring all service and facility standards are met. This person must be experienced in dealing with the public, enthusiastic, friendly, and accommodating.

Roles and Responsibilities

Job duties include; although are not limited to:

• Welcoming guests and showing them to their lockers.
• Anticipate guest needs and efficiently handle all guest requests.
• Issues locker keys and towels and monitors the return of those items.
• Assist with the cleanliness and organization of locker rooms and issue desk.
• Ensuring an adequate supply of clean towels, robes and guest-wear are available.
• Maintain a clean, neat, and organized issue desk by wiping counters, keeping counters clutter-free and organizing drawers and cabinets.
• Assisting with removing used linen and restocking linen.
• Welcome guests to locker rooms.
• Maintain any “lost and found” items & bring lost articles to the front desk/security
• Guides guests through dressing room areas, wet lounges and relaxation lounges
• Ensures policies and procedures are done to Spa Montage standards within a Spa Attendant presentation of amenities
• Provides accurate information regarding all areas of the Spa/Hotel with a helpful, friendly and courteous manner.
• Assists with the cleanliness and organization of the dressing rooms, relaxation lounges and wet areas.
• Maintain par stock levels of towels washcloths, robes and linens.
• Maintain toiletries in the vanity area.
• Maintain shampoo, conditioner and shower gel in the showers.
• Coordinate daily locker room inventory of towels, washcloths, and robes with management
• Clean lockers upon guest’s arrival and departure.
• Coordinate laundry pickup and delivery
• Maintain stock levels of supplies according to purchase order system.
• Direct guests to appointments.
• Ability to recommend treatments/classes to guests.
• Communicate any guest problems/complaints to MOD
• Maintain cleanliness of sauna and steam room and place designated oils in sauna and steam room according to procedures.
• Special projects assigned.
• Attend meeting scheduled by supervisor.
• Adheres to hotel policies and procedures.
• Professional image through dress, posture, poise
• Ability to deal with people in a courteous manner in demanding situations.
• Ability to maintain cleanliness
• Ability to solve problems using common sense and good judgment
• Providing quality service during peak hours
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of Maybourne Resort and Spa operations.

QUALIFICATIONS:

• High School Diploma or equivalent preferred.
• Previous spa or health club experience preferred.
• Minimum of one year experience in customer service

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee must be able to remain in a stationary position of extended periods of time
• Must be able to detect, determine, perceive, identify, recognize and assess from long distances
• Light to moderate lifting is required
• Ability to work in a confined area.
• Walking and standing are required throughout the working day--length of time of these tasks may vary from day to day and task to task. Occasional environmental exposures to cold, heat, and water. The individual must be able to transport up to 30 pounds on occasion.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of the resort on a timely basis. Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 50 lbs. on a regular and continually basis.
• Must be able to push and pull carts and equipment weighing up to 250 pounds, occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisor, and subordinates. Vision occurs continuously with the most common visual functions being those of near vison and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

1. Go the EXTRA mile in our efforts
2. Be RESPECTFUL to our guests and colleagues
3. Deliver service in a CARING fashion
4. Be OUTSTANDING
5. Express your own personality – Create your LEGACY
6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*