Digital Solutions Manager (Mid-Atlantic/SE/Carolinas Area)

Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Digital Solutions Manager , you will help lead, scale, and enable a team of talented individuals who are focused on delivering long-term digital customer value. You will partner with sales leaders, specialty business units and technical teams to roll out digital programs, promote worksite solutions and consult with customers, all geared toward customer digital acquisition and adoption.

**Would generally cover Mid-Atlantic/SE/Carolinas Area**

The ideal candidate is someone with a passion for solving complex problems, strong communication skills, and an enthusiasm to learn and grow. You should be comfortable acting as an escalation point with customers, development teams, and be able to manage individual and team projects through to completion. You must be able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure.

What you’ll do:

Deploy strategies for assigned accounts or territories:

• Creates and deploys customer success strategies, including development of onboarding and deployment plans, training programs and ongoing customer support for all digital channels; works one-on-one with customer(s) and sales managers guiding them through the entire customer journey while fostering a positive connection

• Builds and maintains customer relations by anticipating and advocating for customer needs

• Drives adoption and engagement of our digital suite of products (mobile app, .com, invoice integration, punchouts, etc.) through functional expertise, guided selling, and ongoing education of the value delivered through UR’s tools and systems

• Develops programs for current and next gen customer opportunities to support managing customer portfolios

• Manages feedback loops for customer and employee requirements to improve priorities

• Identifies opportunities and areas of improvement for customer retention initiatives and worksite performance solutions deployments; new product features and optimizations; identifies customer trends to help determine improvements to strategy, process and digital service offerings

• Advocates for the business goals of customers and engages stakeholders to determine the best solutions to meet those goals

• Manage customer complaints by triaging, solving and/or assigning issues to the correct internal teams to resolve; responsible for communicating and engaging the customer to keep them aware of timeframes and steps to resolution

• Manage, coach, mentor a team to achieve the goals and objectives of the department

• Create awareness with our Account Managers about our Worksite Performance Solutions (WPS)

• Help sales teams develop plans to grow the adoption of WPS solutions with our customers

• Directly help facilitate the rollout of EAM installations in your regions

• Assist with the scaling of current and upcoming Worksite Performance Solutions.

Manage Sales Support responsibilities:

• Develop and maintain strong professional relationships with key individual stakeholders and cross functional partners

• Develop and conduct training and enablement for customers and internal sales teams

• Develop digital sales strategies with DNA and Region accounts and assist in customer selling opportunities

• Prepare and conduct reviews with RVP/RSMD/DNA groups as necessary

• Guide NAMs on how to communicate program value through regular KPI/ABR meetings

Enable awareness and adoption of advanced customer solutions and programs:

• Develop and conduct awareness campaign for worksite performance solutions

• Design sales enablement tools and assets for advanced solutions

• Maintain customer and internal communications to meet customer expectations

• Other duties as assigned

Requirements:

• Bachelor’s degree in a related field or equivalent work experience

• 5-8 years of experience in strategic sales, ecommerce and/or strategic customer support team(s) **SAM/KAM roles preferred**

• Minimum 3 years of experience leading teams or programs

• Strong initiative and ability to work autonomously

• Team player with a positive attitude, high intuition

• Able to work under pressure in a fast-paced startup environment

• Analytical skills with a track record for improving processes and organizations

• Strong time management skills, attention to detail and follow-up

• Passion and commitment to customer success

• Strong technical aptitude and ability to sell both an application and deployment of a platform

• Excellent interpersonal, written and verbal communication skills

• Effective listening skills and ability to ask probing questions and understand concerns

• Travel – 50%

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave

• Employee Discount Program

• Career Development & Promotional Opportunities

• Additional Vacation Buy Up Program (US Only)

• Early Wage Access through Payactiv (US Hourly Only)

• Paid Sick Leave

• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email View email address on jobs.unitedrentals.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.