Front Desk Agent

About Our Property Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in downtown Bellevue. Our hotel features 208 elegant guest rooms and 12,000 square feet of meeting and event space designed by Hirsch Bedner Associates, reflecting sophistication and innovation. Benefits Offered to Full‑Time Associates Paid Time Off 2.15 hours for every 40 hours worked (~14 days) 7 Paid Holidays and 2 Floating Holidays Medical (United Healthcare), dental, vision insurance starting first of the month after start date Competitive Matching 401K Health Savings Account Healthcare Flexible Savings Account Supplemental Medical Insurance (Accident, Critical Illness, Hospitality Indemnity) Supplemental Short‑Term Disability Insurance Basic Life and Accidental Dismemberment Insurance Basic Long‑Term Disability Insurance Life Insurance buy‑ups Employee Assistance Program Pet Insurance Benefits Offered to Part‑Time Associates Sick Time (1 hour accrued per 30 hours worked) Benefits Offered to All Associates Competitive Salary Competitive Matching 401K Cash Incentives Programs What You Will Have an Opportunity to Do We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for guests. While checking in and registering guests, the Front Desk Agent shares knowledge about the hotel, its amenities, and the local area. If you enjoy engaging with people from around the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property. Your Role Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Help to resolve problems and "WOW" guests through recovery when things aren’t quite right Promote and sell special hotel programs Interact with hotel/resort staff professionally, assisting other departments with necessary information Be knowledgeable of all emergency procedures and policies Maintain house bank Communicate all pertinent information to manager on duty Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Assist other departments as needed Qualifications High school diploma or equivalent Strong desire to make an impact on other people Outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast‑paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Compensation $25 $25 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual Compensation Packages Are Based on a Wide Array of Factors Unique to Each Candidate, Including but Not Limited to Skill Set, Years and Depth of Experience, Certifications and Specific Office Location. This May Differ in Other Locations Due to Cost of Labor Considerations. #J-18808-Ljbffr