Guest Service Agent

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$16 per hour

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Field customer complaints when necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Must have graduated high school, received a GED or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

From the chic, mid-century, modern décor adorning our hotel to the eclectic dining options, Le Méridien Dallas by the Galleria is an oasis for destination shoppers and business travelers alike. Our North Dallas hotel is located steps from the upscale shops of the Galleria Dallas, as well as a wealth of local corporate headquarters.