Business Control Manager: Regulatory Adherence

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This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

LOB

The Global Treasury & Merchant Operations (GTMO) Risk and Business Control Team is seeking an experienced, strategic and detail-oriented Business Control Manager to strengthen its risk management governance, accountability, routines, and strategy. The associate for this position would be expected to leverage in-depth subject matter knowledge and a global mindset to lead complex policy and laws, rules and regulations (LRR) oversight and monitoring efforts. The associate will proactively monitor policy and LRR changes, determine applicability and impact, partner with FLU and Change Management teams to operationalize the updated requirements, ensure appropriate reporting mechanisms are in place, and establish robust routines. This role is critical in maintaining high-quality standards and driving consistent execution globally. The ideal candidate will be a strong communicator, proactive problem solver, and experienced in managing complex regulatory interactions.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

LOB Job Responsibilities:

Regulatory Applicability & Impact:

• Lead and manage end-to-end policy and regulation oversight, including understanding requirements and scope, determining applicability, impact assessment on business processes, change remediation, ongoing adherence, evidence collection, assessing control design and effectiveness, and performing documentation review.

Quality Assurance & Challenge:

• Perform review and challenge of impact assessment responses to ensure accuracy, completeness, timeliness, consistency, and appropriate interpretation and application of requirements.

Global Strategy Support:

• Partner with global stakeholders to support cross-regional initiatives, ensuring consistency. Develop sustainable applicability and impact documentation with clear justifications and clear process alignments.

Leadership & Development:

• Mentor and provide guidance to less experienced associates, fostering a culture of accountability, continuous improvement, and professional growth.

Operating Routines:

• Establish and maintain robust operating routines to ensure timely execution, stakeholder management, collaboration, and escalation. Prepare timely and comprehensive reporting of regulatory adherence activities to Business Control Management and FLU Executives.

Stakeholder Management:

• Serve as a key liaison between business units, control partners, and other stakeholders by communicating with impact and influence. Support ad-hoc inquiries and research requests. Ensure prompt escalation of 'at risk' activities.

Required Qualifications:

• Minimum of 7 years’ experience in an Audit, Risk, Compliance, Business Control or Treasury Operations environment; Preferred minimum 3 years in Risk and Control supporting policy and regulatory activities.∙
• Strong understanding of risk management principles and regulatory expectations
• Proven experience in project management, risk management, or control functions within financial services or operations
• Excellent communication skills (verbal and written) with demonstrated ability to communicate effectively at executive levels
• Strong analytical and problem-solving skills to identify trends and risks as well as define alternative mitigation strategies
• Ability to form strong relationships and leverage conflict resolution strategies to gain agreement on risk improvement plans
• Ability to lead a cross-functional or matrixed team to implement risk mitigation strategies
  

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift:

1st shift (United States of America)

Hours Per Week: 

40