Area Office Manager

We are currently looking for a Full Time Area Office Manager to join our Northern Regional Area Office Team team located at the Lincoln Building working 8:00AM-5:00PM - Mo Tu We Th Fr.

Summary:

The director or manager will assume full and direct responsibility for the successful administration in all programs and service delivery affecting Native Americans within the boundaries of the Social Service area offices.

Responsibilities:
* Plans, organizes, directs, coordinates, and controls all ongoing programs carried out by the Executive Department of the Tribe
* Works with division leadership team on specific initiatives to improve its overall work environment and the quality of services
* Plans, implements, and monitors the organization structure of the area office of the Chickasaw Nation to ensure that program activities are carried out in the most efficient manner possible
* Daily contacts are made with individuals, families, groups, vendors and/or representatives of all types of internal and external, as well as field visits
* Responsible for implementing programs to affect social attitudes of citizens to move toward social and economic self-sufficiency
* Provides leadership in the development of policies and procedures related to the Division of Social Services
* Conducts periodic and special staff meeting and attends appropriate conferences, as required
* Supervise the budget, finance, personnel, manpower utilization, federal & tribal programs, property management and other general overall administrative function of the area office
* Responsible for the proper annual fiscal year budgeting for the following programs: Burial, Chickasaw Employment, Community Services Block Grant, Elderly Energy, Emergency Utility, General Assistance, Liheap, and Pathways to Success
* Directs the preparation and maintenance of budgets in the Social Services area offices.
* Responsible for supervising, instructing, evaluating, and training employees
* Must be strategic, have a good professional presence, and possess strong planning and organizational skills and experience leading projects.
* Attends social services leadership meetings and various events, when requested by the executive officer. Treats all citizens with respect and maintains a cooperative attitude with other employees to facilitate quality customer service.
* Must be skilled at negotiation and conflict resolution, employee relations, leadership coaching and the ability to work within a team
* Evaluate staff performance and handle any arising areas of improvement
* Establishes necessary collaborations with outside organizations, agency personnel, community organizations to maintain and improve self-sufficiency of Chickasaw citizens
* Must possess strong interpersonal, oral and written communication skills with the ability to protectively deal with all levels of internal and external management, as well as front-line employees
* Acts as a liaison between the Chickasaw Nation and vendors, agencies and other tribes
* Submits all appropriate reports and documentation
* Handles special projects as assigned by the Social Services Executive Officer
* Consults with appropriate staff to ensure that expense reports are updated, and budgets are adhered to.
* Review, and recommend revisions for area office policies, standard operating procedures, job descriptions and office processes
* Resolve client, citizen, and employee concerns
* Contacts citizens who have been in a disaster area to ensure their safety and well-being. Compiles and submits a detailed disaster form to the Executive Officer
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Performs all other duties as assigned

Competencies:
Essential:
* Maintain a professional tone and volume
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to maintain a high level of confidentiality in all matters
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Understand Native American culture and tribal programs
* Ability to multitask
* Relates problems and translates understandable solutions
* Establishes professional working relationships as appropriate
* Works well within a team
* Organizational and time-management abilities
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Writes effective communications with team, departments, guests and management
* Prepares role specific reports

Skills:
Essential:
* Basic Computer skills
* Must be familiar with the Microsoft Office Suite of products

Experience:
Essential:
* 3 years directly related experience

Education:
Essential:
* High School, GED or Equivalent
* Bachelors Degree in directly related field

Essential:
* Education can be substituted for three to five years combination of training experience
* Bachelor's Degree in an area of social work, psychology or human resources

Credentials:
Essential:
* Standard Driver's License
* Pass general background check

Working Conditions:
Essential:
* Pass pre-employment drug test
* Works in an office setting

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:
*To enhance the overall quality of life of the Chickasaw people.

Vision:
*To be a nation of successful and united people with a strong cultural identity.

Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork