Card Room Attendant

Description

Our Mission: To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.

P assionate - We love what we do and have fun doing it!

R efined - We strive for excellence in our communication.

O wnership - We are proactive and accountable in any task, challenge or opportunity presented to us.

M indful - We are present, patient, and aware so that we can best anticipate the needs of those around us.

I nnovative - We are eager and open to seek ways to improve Country Club life.

S afe - We take responsibility for creating a safe environment.

E mpathy - Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.

OVERVIEW : Boca West Country Club is seeking a friendly, attentive, and professional Cardroom Attendant to join our Activities Department. The Cardroom Attendant is responsible for ensuring a welcoming and enjoyable environment for members and guests engaged in card games and related activities. This role involves managing the cardroom operations, maintaining a high standard of customer service, and ensuring compliance with club policies and safety regulations to provide a secure and entertaining experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet members and guests upon arrival with a professional and welcoming demeanor.
• Oversee daily operations of the cardroom, including opening and closing procedures, ensuring the room is well-maintained, organized, and inviting.
• Monitor all card games, ensuring they are conducted fairly and according to club rules and regulations.
• Assist members and guests with game setup, provide instructions if needed, and address any questions or concerns promptly.
• Enforce club policies regarding conduct, game rules, and responsible gaming practices.
• Collect and manage chips, tokens, and game supplies, maintaining accurate records of transactions as necessary.
• Maintain the cleanliness and organization of the cardroom, including tables, chairs, and game accessories.
• Report any suspicious activity or rule violations to management immediately, ensuring a safe environment for all participants.
• Handle member and guest inquiries professionally and discreetly, providing excellent customer service at all times.
• Coordinate with the Activities Department for special events, tournaments, or promotional activities in the cardroom.
• Assist in inventory management for supplies such as chips, cards, and table accessories, notifying management when reordering is needed.
• Ensure compliance with all health and safety standards, including sanitation and COVID-19 protocols, as required.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Responds to requests for service and assistance.

• Contributes to building a positive team spirit.

• Treats people with respect.

• Works with integrity and ethically.

• Follows policies and procedures.

• Supports organization's goals and values.

• Adapts to changes in the work environment.

• Is consistently at work and on time.

• Follows instructions, responds to management direction.

• Asks for and offers help when needed.

• Includes appropriate people in decision-making process.

• Treats others with respect and consideration regardless of their status or position.

• Demonstrates accuracy and thoroughness.

• Completes work in timely manner.

• Observes safety and security procedures.

• Reports potentially unsafe conditions.

• Uses equipment and materials properly.

EDUCATION, EXPERIENCE, and TRAINING:

• High school diploma or equivalent required; additional experience in hospitality, customer service, or gaming preferred.
• Prior experience in a gaming or hospitality environment is advantageous.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to handle cash and chips accurately and responsibly.
• Knowledge of card game rules and procedures; certification or training in responsible gaming is a plus.
• Professional appearance and demeanor, with a friendly and approachable attitude.
• Ability to remain calm and composed in a fast-paced environment.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods.
• Manual dexterity required for handling chips, cards, and other game supplies.
• Light lifting (up to 20 pounds) for setting up tables and supplies.
• Ability to work in a busy environment while maintaining focus and professionalism.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The role is based within a dedicated cardroom environment, which is typically in a well-maintained, climate-controlled recreational area.
• The position involves interactions with diverse club members and guests, requiring professionalism and discretion.
• Flexibility to work evenings, weekends, and holidays, depending on the club's event schedule and operational needs.
• The environment may involve standing for prolonged periods and frequent movement around the room.