Customer Service Representative

Job Title: Customer Service Representative

Location: Columbus OH 43215

Duration: 365 days

Shift Timings: 8am to 5pm local time

Summary of Job:

The Customer Care Sales Coordinator supports internal sales teams customers and vendor partners by managing return and recall requests in accordance with company and vendor policies. This role focuses on accuracy timeliness and delivering a positive customer experience in a fast-paced environment.

Must-have/Required skills:

• Proficient in Microsoft Outlook
• Clear written and verbal communication skills
• Ability to perform in a high volume environment
• Customer service experience
• Problem-solving experience
• Ability to manage return authorization requests and recalls
• Strong attention to accuracy and timeliness
• Ability to coordinate with vendors and manufacturers
• Ability to support customers and internal sales teams

Nice-to-have skills:

• Previous experience in the animal health/veterinary industry
• Experience with IBM AS400
• Experience with IBS XT client
• Experience with Salesforce

Key responsibilities and duties:

• Review and process return authorization (RA) requests including recalls and exception cases.
• Manage end-to-end returns for standard special order and direct ship products.
• Generate and distribute return shipping labels for approved returns.
• Coordinate with vendors and manufacturers for return approvals as needed.
• Serve as a primary contact for return-related customer and sales inquiries.
• Ensure compliance with policies procedures and service level targets.
• Support internal sales teams customers and vendor partners with return and recall processes.
• Deliver a positive customer experience in a fast-paced environment.