INFORMATION TECHNOLOGY TECHNICIAN

Position Details Job Code #: JC-526271 Position #(s): 461-125-1400-001 Working Title: IT Support Technician - Hybrid Telework Classification: INFORMATION TECHNOLOGY TECHNICIAN

$4,133.00 - $5,538.00 A

$4,485.00 - $6,011.00 B

$4,934.00 - $6,613.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Napa County Telework: Hybrid Job Type: Permanent, Full Time Job Description And Duties Under initial close supervision of the Information Technology Supervisor l, the Information Technology Technician performs routine support tasks, following well-defined procedures, within guidelines for the Department of State Hospitals (DSH). The primary duties of the IT Technician lie within the Client Services domain of the IT Technician classification. Incumbents may install or repair hardware or peripheral equipment; manage user accounts and technology inventory; resolve client incidents or requests; ensure software/hardware compliance with security policies; create, test, maintain, and deploy desktop and laptop products; configure and/or modify software programs; perform data import and export activities; monitor information technology systems to ensure integrity and tune the system to meet performance requirements; troubleshoot routine issues; and other related activities. You will find additional information about the job in the Duty Statement. Department Information Department of State Hospitals - Napa 2100 Napa-Vallejo Highway Napa, CA 94558-6293 The mission of the Department of State Hospitals (DSH) is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings. Founded in 1875, Napa State Hospital is the only state hospital in Northern California for persons struggling with severe mental illness. Classified as a low to moderate security facility, the hospital has a bed capacity to treat up to 1,362 patients on an attractive campus with treatment units located on 138 acres. Staff is dedicated and committed to delivering high quality, cost-effective, professional services and specialized programs in an environment that promotes continuous improvements in treatment for individuals with mental disabilities. The DSH Technology Services Division (TSD) is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services. Department Website: #J-18808-Ljbffr California Department of State Hospitals