Tolling Industry Management Consulting Manager

Responsibilities Management Consulting professionals design and implement process and change interventions that integrate strategy, technology, and people to enable process improvements that create value for clients. The Tolling Industry Manager is experienced in delivering programmatic, operational, and organization design, transformation and service delivery improvements for tolling agencies and transportation authorities. The Manager will design and implement business changes that drive industry‑specific, functional, and digital operating model transformation across tolling operations—with a particular focus on back‑office systems modernization, customer service operations, and roadside technology integration. The Manager is a collaborative team leader who can guide junior practitioners while engaging directly with client counterparts to drive results. Ability to travel 75%+. Qualifications A minimum of 5 years of high‑value consulting experience A minimum of 5 years of public service, transportation, or tolling industry experience Demonstrated tolling domain knowledge, including hands‑on understanding of back‑office systems (customer account management, billing, reconciliation, and violation processing), customer service operations, and roadside systems (toll collection hardware, transponder technology, lane management) A minimum of 5 years of experience leading workstreams and meeting deadlines within large, cross‑functional teams A minimum of 5 years of experience working with mid‑ to senior‑level client stakeholders Bonus Points Bachelor's degree Experience identifying and helping to shape new client opportunities within the tolling or broader transportation sector Experience leading back‑office system implementations, procurements, or operational assessments for a tolling agency or authority Knowledge of emerging tolling innovations, such as connected and autonomous vehicle tolling, open‑road tolling architectures, or tolling‑as‑a‑service models Solid understanding of the tolling industry competitive landscape, including major technology vendors, system integrators, and the regulatory and policy environment shaping tolling agencies Familiarity with key challenges and opportunities facing the tolling industry, including interoperability, revenue leakage, customer experience transformation, and the shift to cashless and all‑electronic tolling Experience in government finance and budgeting relevant to tolling capital and operating programs Experience bringing innovative ideas to projects and translating them into actionable client solutions Ability to work effectively within a team structure, mentoring consultants and coordinating across workstreams to deliver cohesive client outcomes Compensation & Benefits Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. Accenture offers a market‑competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Salary Ranges by Location California $94,400–$293,800 Cleveland $87,400–$235,000 Colorado $94,400–$253,800 District of Columbia $100,500–$270,300 Illinois $87,400–$253,800 Maine $80,400–$216,200 Maryland $94,400–$253,800 Massachusetts $94,400–$270,300 Minnesota $94,400–$253,800 New York $87,400–$293,800 New Jersey $100,500–$293,800 Virginia $87,400–$270,300 Washington $100,500–$270,300 Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is an EEO and affirmatively action employer of veterans/individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 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