Sales and Marketing Coordinator

Sales and Marketing Coordinator

The Sales and Marketing Coordinator is a highly organized and detail-driven individual that supports our growing revenue and marketing initiatives. This role is ideal for someone who thrives in a fast-paced hospitality environment and enjoys balancing administrative precision with marketing creativity.

Responsibilities:

Lead & Sales Administration

• Monitor inbound leads (email, phone, CVENT, VisitLex)
• Enter and manage leads in Tripleseat CRM
• Assign leads to appropriate Sales Managers
• Track contract status and confirm receipt of deposits
• Maintain organized contract and booking records

Group Block & Financial Support

• Audit group reservations for accuracy
• Monitor group pickup and identify attrition risks
• Process rooming lists
• Communicate group arrivals with Front Office
• Coordinate block extensions or reductions
• Track outstanding deposits and balances
• Assist with invoice generation and billing coordination

Marketing & Sponsorship Coordination

• Evaluate incoming marketing, sponsorship, influencer, and partnership requests
• Assess alignment, revenue potential, and trade value
• Present qualified opportunities to Director of Sales
• Maintain marketing inquiry and sponsorship trackers
• Track trade usage (rooms & F&B) against budget
• Compile post-event recaps and exposure summaries
• Maintain annual sponsorship calendar

Email & Digital Marketing

• Build and deploy email marketing campaigns
• Maintain and organize email database
• Monitor open rates, click-through rates, and booking conversions
• Maintain digital asset library (photos, one-sheets, promotional materials)
• Audit website promotions and descriptions

Website Maintenance

• Maintain website content including room descriptions, packages, seasonal promotions, and outlet information
• Update photography as needed
• Coordinate with third-party web vendor for larger updates
• Test booking links and promotional codes
• Conduct quarterly website audits

Qualifications:

• 1-3 years of experience in hospitality, sales, marketing, or administrative support
• Strong organizational and time management skills
• Experience with CRM systems (Tripleseat preferred)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Comprehending the group sales process
• Experience with email marketing platforms preferred
• Analytically approaches problem solving
• Able to analyze financial statements and market data
• Desires to participate as part of a team
• Demonstrates self-confidence, energy and enthusiasm
• Presents ideas and information in a concise, well-organized way
• Effective listening skills
• Manages group or interpersonal conflict situation effectively
• Manages time well, correctly prioritizing tasks
• Strong communication skills
• Detail-oriented with strong follow-through
• Must pass a background check