Commercial Banking Relationship Manager

Summary of the Job This Sr. Advisor position, also known as “Commercial Banking Relationship Manager,” is part of FNBO’s community banking division located in Fort Collins, CO. The Relationship Manager (RM) focuses on delivering strategic advice and value to a portfolio of managed business customers while enabling customer growth and retention in alignment with the bank’s goals. The RM will “bring the bank to the customer” by connecting business clients with appropriate specialists and bank products, including commercial loans, commercial lines of credit, commercial deposits, payment products, treasury services, global banking, commercial cards, and business planning services. About This Role In addition to managing an existing customer portfolio, the Relationship Manager will lead business development to attract new business relationships with a primary objective of growing commercial loan outstandings, commercial deposits, and fee income in the portfolio managed by RM. Responsibilities Customer Relationship Management: Help customers be successful by understanding customer needs and matching with FNBO solutions. This will be achieved by alignment with “how we will consistently get the work done” through the Wholesale Banking Group Behaviors. Proper use of FNBO’s CRM system (Salesforce) Proper use of Precision Lender (Relationship Pricing Platform) Frequent collaboration with Team Members to help serve and grow portfolio Adapt as needed to new processes and ways of working Be respectful of other roles and processes Portfolio Management: Manage portfolio relationships matching the skills, knowledge, and experience of the RM to the needs of the customers in their geography framework. Commercial loan/deposit relationships generally in excess of $250,000 Typical company size of focus: 10 to 500 employees Closely held businesses that are professionally managed Manage a mix of for‑profit, non‑profit, and investor relationships Deliver consultative advice and value based on the customer’s financial needs and goals. Time allocation: 50% acquiring new business; 25% growing existing business; 25% servicing existing business. Accountability for managing a portfolio of commercial loan relationships. Accountability for managing a portfolio of commercial deposit relationships. Volume‑based expectations will be measured per the RM dashboard/scorecard. Business Development Activities: Build a portfolio of business customers by delivering advice and value. Build centers of influence (attorney, accountants, and other referral sources). Guide, direct and facilitate solutions across all product specialties of the bank for their business customers. Participate and be involved as an active community member. Identify new business customer opportunities and solutions aligned to match customer needs. Oversee portfolio quality focused on growth and retention in line with credit risk. Facilitate product partners and support teams based on customer needs. Negotiate terms and options with customers. Qualify and document opportunities. Set expectations with customers regarding timeline and product document requirements. Leverage technology and tools consistently for data quality. Use sales and prospecting tools and processes effectively. Cross Functional Working Relationships: Partner with others across the enterprise to optimize referral opportunities to meet the needs of the business customer. Collaborate with partners across the enterprise to fully optimize meeting the needs of the business customer to accelerate income and growth. Compliance: Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program, as applicable to job duties. Complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations; report any suspicious customer and/or account activity. Professionalism & Attendance: Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance. The Ideal Candidate for This Role Bachelor’s Degree – preferred 5+ years of successful commercial lending relationship management experience (preferred) Ability to build and grow a diverse portfolio of business products with professionally managed businesses Self‑driven, customer‑focused thinker Strong customer and people relationship skills Proficient credit analysis knowledge and skills Proven experience prioritizing and handling multiple customer relationships simultaneously Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation Base pay range: $89,828.00 – $148,215.00. Final compensation offer may vary based on work experience, education, and/or skill level. Work Environment Incumbent will work onsite at the posted location. Work location is subject to change based on business needs. Benefits Overview Medical, Dental, Vision Insurance 401(k) with matching contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short‑Term/Long‑Term Disability Insurance Equal Opportunity & Belonging FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO follows federal law regarding the use of marijuana (this applies to all non‑California applicants). FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer – Member FDIC. Job number: R-20261095 #J-18808-Ljbffr