Field Service Manager

Job Description

Job Description

About the Role

Alliance Technical Group is seeking a highly skilled Field Service Manager to lead and support our team in delivering exceptional service for Continuous Emissions Monitoring (CEM) Systems. This role combines technical expertise, leadership, and customer engagement to ensure compliance, reliability, and operational excellence.

Key Responsibilities

• Oversee on-site service and maintenance of CEM Systems, ensuring optimal performance and compliance.
• Plan and coordinate service visits with customers, maintaining strong client relationships.
• Collaborate with project management and engineering teams to support system installations and startups.
• Manage service department schedules, both field and internal, for maximum efficiency.
• Prepare and present proposals for support contracts.
• Track and document maintenance and QA activities, ensuring accuracy and compliance.
• Review and coordinate Diagnostic and Recertification events.
• Audit technician timesheets, expenses, and service reports for accuracy.
• Prepare and review invoices for all field work.
• Provide technical guidance and support to field technicians and engineers.
• Conduct annual performance reviews for technicians, fostering growth and development.
• Monitor department KPIs and work with leadership to identify improvement opportunities.
• Serve as a primary point of contact for customer technical support calls.

Supervisor Responsibilities

• Directly supervise Field Service Technicians and Field Service Engineers, ensuring high standards of performance and safety.

Qualifications

• 5+ years of experience in CEMS service.
• 2+ years in a management or supervisory role.
• High school diploma or equivalent; college coursework or formal technical training preferred.
• Preferred certification as a Journeyman Electrician and/or Instrumentation and Controls.
• Valid driver’s license and ability to meet company Motor Vehicle Review standards.
• Strong written and verbal communication skills.
• Excellent documentation and organizational abilities.
• Self-motivated with a passion for problem-solving in dynamic environments.
• Proven ability to build and maintain positive customer relationships.

Skills & Competencies

• Proficiency in Microsoft Office Suite (Word, Excel).
• Strong attention to detail and ability to multi-task effectively.
• Professional demeanor and ability to represent the company with integrity.
• Accurate typing, proofreading, and basic math skills.

Work Environment

• Industrial settings with exposure to outdoor conditions.
• Must be comfortable working at elevated heights (up to 300 feet) and operating aerial lifts.

Physical Requirements

• Ability to stand, walk, bend, crouch, and stoop consistently.
• Lift objects up to 50 lbs. regularly.
• Climb ladders and stairs; operate tools requiring dexterity.
• Distinguish color shades for accurate testing and calibration.

Travel

• Regular overnight travel required.

Key Benefits Include

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• 401(K) Plan with Competitive Match
• Continuing Education and Tuition Assistance
• Employer-Sponsored Disability Benefits
• Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired after July 1st)
• Profit Sharing or Individual Bonus Programs
• Referral Program
• Per Diem & Paid Travel
• Employee Discount Hub

Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.