Patient Access Lead 2385637 | Chandler, Arizona

Patient Access Lead

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Lead functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. Dayshift will be determined. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of on-the-job training. The hours during training will be 8am to 4:30pm AZ Time, Monday - Friday.

Primary Responsibilities:

• Leads or coordinates shift operations of assigned activities, resources, and staff
• Serves as a technical or functional resource and performs similar duties with staff
• Assigns, monitors, and reviews progress of work. Monitors and reports compliance with policies and/or procedures
• Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance
• Identifies and corrects any errors found in the registration information
• Makes decisions on behalf of PAS management in their absence related to PAS policies and procedures
• Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Provides feedback to direct manager for implementation of process improvements, as evidenced by quality audits, trends and completed process improvement action items
• Works on Special Projects as needed
• Performs the duties of a Patient Access Specialist

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience analyzing and solving complex customer problems
• 1+ years of Patient Access and/or Patient Registration experience
• Ability to work Monday - Friday from 8:00am - 4:30pm
• Must be 18 years of age OR older

Preferred Qualifications:

• 1+ years of experience with prior authorizations
• 1+ years of team lead experience in patient access
• Experience with EPIC program
• Experience with Microsoft Office products
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments
• Experience in requesting and processing financial payments
• Experience in insurance reimbursement and financial verification

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.