Customer Service Representative 1

Job Details Job Location: Abilene Site - Abilene, TX 79606. Salary Range: $16.50 - $24.00 Hourly. Job Shift: 2nd shift (Evening). Opportunity We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology® by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after‑hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business. At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security! Salary & Schedule Fixed Starting Wage: $17.00 per hour. Full‑time and Part‑Time schedules are available. Hiring primarily for 2nd shift with limited day/overnight shift openings available. 2nd Shift: Extra $0.75 per hour (Monday‑Friday) 3rd Shift: Extra $1.25 per hour (Monday‑Friday) Bilingual (Spanish): Extra $1.00 per hour Weekend availability (Saturday & Sunday): Extra $2.00 per hour (position requires two out of three weekends scheduled) Holiday availability on rotation: Holiday pay Training We are committed to setting our new team members up for success. This role includes a comprehensive training program that kicks off on July 27, 2026. Training will be full‑time, Monday through Friday, 8:00 AM - 4:30 PM, for two weeks, ensuring you have all the tools and knowledge needed to excel. Benefits Paid Time Off (PTO), Community Volunteer Time Off, 6 paid holidays, and School Conference/Activity Leave Health benefits — medical, dental, and vision, plus wellness programs, gym reimbursements, and on‑site fitness equipment 401(k) with generous company match Tuition reimbursement Regular recognition events to celebrate and thank employees Opportunities for advancement Free alarm monitoring for medical, environmental, and security alarm systems Supportive and inclusive work culture Incentive bonuses What You’ll Do Take incoming calls from electric cooperative members, navigating tools and resources to address inquiries accurately and efficiently Maintain a high level of service while meeting performance targets Stay composed and professional in difficult situations, using de‑escalation techniques when appropriate Participate in classroom and on‑the‑job training, and review available manuals and resources to build and deepen product knowledge What You’ll Need to Succeed Ability to read, analyze and interpret instructions Excellent communication skills Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations Ability to maintain confidentiality Ability to accurately type/keyboard and navigate computer screens with reasonable speed Ability to thrive in a fast‑paced, customer‑focused environment Ability to be flexible and receptive to change Required Education & Experience 1 or more years of Customer Service experience required Experience in a Call Center setting preferred High School Diploma or equivalent preferred Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start. Working Conditions The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk and hear; use hands and fingers. The employee is frequently required to stand, walk, sit, and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. All telephone calls made or received in the Contact Center are recorded and may be monitored for quality purposes. Recorded calls may also be received in follow‑up to member/customer questions or concerns and utilized for training purposes. The noise level in the work environment is usually moderate. #J-18808-Ljbffr