Director OF Operations

Director of Parking Operations and Campus Access Management (POCAM) Functional Title Director of Parking Operations and Campus Access Management (POCAM) Position Type Position Type Administration - Staff Position Eclass Position Eclass EP - EHRA 12 mo leave earning University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first‑generation and lower‑income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land‑grant Universities, UNCG is a community‑engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit Campus Enterprises is dedicated to providing service excellence, delivering a high-quality experience to the campus community, enriching the student experience, and supporting student success. The division includes several units: Dining, Bookstore, Mail Services, Spartan Card, Vending, Parking, Transportation, Sustainability, and Real Estate. It comprises over 350 full-time and contracted services staff and has an annual operating budget of approximately $30 million. POCAM oversees the University’s parking and transportation resources, ensuring campus access for the community, visitors, and guests. As a receipts‑supported auxiliary within Campus Enterprises, POCAM is responsible for: Issuing permits for students, employees, and visitors Promoting a culture of parking compliance Providing transit services to the campus community Overseeing alternative transportation options Implementing Transportation Demand Management strategies POCAM manages and maintains over 8,000 parking spaces across four parking decks, approximately 80 surface lots, and a fleet of more than 20 buses. As a customer service‑driven department, POCAM is committed to meeting the transit needs of the campus community and ensuring a safe and orderly parking environment through enforcing parking rules and regulations. Position Summary The Director of POCAM manages the development, operations, and facilities of the University’s parking and transportation programs, reporting directly to the Associate Vice Chancellor for Campus Enterprises. The Director oversees all aspects and activities of the POCAM department, providing organizational leadership, fiscal oversight, strategic planning, operational implementation, business management, and policy development. Additionally, the Director identifies departmental performance goals and objectives that align with the institution’s strategic plan and activates plans to achieve these goals. The role also involves developing and implementing long‑range renovation and equipment replacement plans, recommending capital budget planning, and managing capital assets. Personnel management is another key function, including hiring, supervision, evaluation, and professional development for staff. As a member of Campus Enterprises’ leadership team, the Director engages in strategic planning and initiatives for Campus Enterprises and the division of Finance and Administration. Furthermore, the Director participates in University committees and working groups as a representative of the department or division. Minimum Qualifications A bachelor’s degree in an appropriate area of specialization plus 8 years of relevant professional experience or a master’s degree or higher in a relevant area of study plus 6 years of relevant professional experience. Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Certified Auxiliary Services Professional (CASP) through the National Association of College Auxiliary Services (NACAS) or certified Parking, Transportation & Mobility Professional (PTMP) through the International Parking & Mobility Institute (IPMI) Experience in: Creating and managing complex budgets Transportation Demand Management (TDM) planning and operations Sustainability initiatives in relation to parking and transportation operations Analyzing operational and budget data and making data‑informed decisions Special Instructions to Applicants Recruitment Range Recruitment Range $85,000 - $90,000 Org #-Department Org #-Department Parking Services - 57701 Job Open Date Job Open Date 05/22/2026 For Best Consideration Date Job Close Date Open Until Filled Yes FTE FTE 1.000 Type of Appointment Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year Number of Months per Year 12 FLSA FLSA Exempt ------------------------------------------------------------------------------------------------------------------------------------ Percentage Of Time Percentage Of Time 30% Key Responsibility Strategic and Operational Leadership Create and implement strategic plans to achieve long-term objectives in parking and transportation. Oversee daily operations to ensure efficiency and effectiveness in service delivery. Monitor and evaluate operational performance, making adjustments as needed to improve outcomes. Provide professional development opportunities and conduct performance evaluations to foster growth and improvement. Allocate resources, including staff, budget, and equipment, to optimize operational efficiency. Develop and implement policies and procedures to guide departmental operations. Identify opportunities for process improvements and implement changes to enhance operational efficiency. Promote internal and external collaboration. Percentage Of Time Percentage Of Time 25% Key Responsibility Data Analysis Gather data from various sources, including parking systems, transportation services, and financial records. Ensure data integrity and accuracy by regularly updating and maintaining databases. Analyze data to identify trends, patterns, and areas for improvement in parking and transportation operations. Develop and monitor key performance indicators (KPIs) to measure the effectiveness of parking and transportation services. Use data insights to support strategic planning and decision-making processes. Percentage Of Time Percentage Of Time 25% Key Responsibility Budget Management Develop annual budgets, ensuring alignment with the University’s strategic goals. Develop long-term financial plans to ensure sustainability and efficient resource allocation. Oversee repair and renovations and capital improvement project budgets. Monitor and control departmental spending to ensure adherence to the budget, assuring good stewardship of University funds. Percentage Of Time Percentage Of Time 20% Key Responsibility Partnership and Stakeholder Management Cultivate and sustain relationships with key partners, including local government agencies, transportation providers, and community organizations. Act as the primary point of contact for all parking and transportation stakeholder-related matters. Develop strategies to enhance and expand partnerships that align with the University’s transportation goals. Address and resolve stakeholder issues or conflicts to maintain positive and productive relationships. ADA Checklist R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%). Physical Effort Physical Effort Hand Movement-Repetitive Motions - C, Finger Dexterity - C, Reading - C, Writing - C, Vision-Color Distinction - C, Vision-Preparing/Analyzing figures - C, Vision-Measuring/Assembling at distance close to eye - C, Hearing - C, Talking - C, Standing - O, Sitting - O, Walking - O, Lifting-0-30 lbs. - R Required Documents: Resume/CV List of References Optional Documents: Cover Letter Supplemental Questions Required fields are indicated with an asterisk (*). * What parking management software do you have experience with (Open Ended Question) * What experience do you have with Transportation Demand Management (TDM) planning and operations (Open Ended Question) * Please indicate how you learned of the vacant position for which you are applying UNCGjobsearch Website Greensboro News & Record Carolina Peacemaker Other Newspaper The Chronicle of Higher Education Inside Higher Ed Other Professional Journal NCWorks.gov UNC System Job Board Other Online Job Board Personal Networking Other * Other: Please list (Open Ended Question) * Are you eligible to work in the United States without sponsorship Yes No * Will you now or in the future require visa sponsorship for employment at the University of North Carolina in Greensboro Yes No #J-18808-Ljbffr